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“Great beds - good location” 4 of 5 stars
Review of Hotel Chicago Downtown, Autograph Collection

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Hotel Chicago Downtown, Autograph Collection
4.0 of 5 Hotel   |   333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)   |  
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Ranked #64 of 167 hotels in Chicago
Campbell, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great beds - good location”
4 of 5 stars Reviewed 4 days ago NEW

I really like this hotel! The ambiance is unique and very trendy. The room is small and the check in process was a little on the slow side but the beds are amazing! And in the end, that's the most important part. Five stars for the beds and sheets.

Stayed April 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 people have reviewed this hotel

Traveler rating
    15
    14
    8
    3
    1
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3
12
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15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Boston
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Central location new Marriott upscale brand
16 floors but hardly any views
Trying to be upscale like a Ritz but lacking in effort
JW and Renaissance are much nicer hotels for money and overall service

  • Stayed April 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed 4 days ago NEW

We were in Chicago overnight to see a show at the Goodman and this hotel was close, we valeted the car (which is sort of confusing to find because it's on a side street, not Dearborn and isn't clearly marked). Our room wasn't ready at 3pm check-in... in fact, it wasn't ready until 4:30pm - which we really didn't mind because we went to have some food and drink. We were called that our room was ready and we went back to the hotel and it was a traffic jam - a lot of people sitting in the lobby, presumably waiting for their rooms. The people at the front desk were extremely friendly and not the least bit frazzled and helpful.

The lobby is very dramatic and the lounge (which was closed?) was very Dark Shadows-esque.

When we got to the room, we were pleased. Very nice, clean, cool. The bathroom was great too. View was meh.

We saw the show, slept briefly and got on the road at 4am. Staff was helpful even at the early hour.

The next week - found out that it's $65 to valet your car at this hotel overnight. Which in my opinion is insane. Especially when we were literally parked for 13 hours and couldn't get into our room for an hour and a half.

  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collinsville, Illinois
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My daughter attends Loyola in Chicago so we travel to Chicago often to visit. This hotel looks great from the outside but is poorly run. When I book a 4-star hotel, I expect 4-star service but this hotel was not even close to reaching that level. We checked in late and unpacked about 10pm. Unfortunately a party was going on in the room next to us. We called the front desk but as soon as security left the party started up again. It went on until about 3am. After the first intervention by the hotel they pretty much ignored us after that. We should have asked for another room but we really thought security would handle it and then it just got so late we didn't have the energy to pack everything up and move. We left the next day to shop for the day and came back around 5pm to our room still not cleaned. When housekeeping arrived they said they were off in 15 minutes so we settled for fresh towels. We won't be staying here again.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhcGM, Guest Relations Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 3 days ago
We are very sorry that you were disappointed in your recent stay at our hotel. We strive to offer an exceptional experience for all our guests, and we apologize that we didn’t meet that goal for you. We would love for you to reach out to us personally at mdeinhart@thehotelchicago.com. We look forward to hearing from you and to the opportunity to make things right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Willow Springs, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed in the famous Elwood Suite. I have to say it by far met our expectations. The suite and room view was exceptional. The hotel room, lounge and waiting area decor was exceptional. The staff was helpful, service orientated and friendly. I recommend this hotel to anyone staying downtown chicago whether it is for a weekend getaway or a business trip. The hotel, staff and accomodations allow you to unwind at the end of a busy day. I will definitely stay here again!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 3 days ago
Scott,
Thank you for the fantastic review; you’ve made our day! We are thrilled that you loved your stay with us and our fabulous Elwood Suite! We can’t wait to see you again when you next visit Chicago.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menasha, Wisconsin
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 1 week ago NEW

Excellent location, courteous staff. Reserved under its former moniker of the Hotel Sax, opting for a Park-&-Play two-night package, so parking was never an issue. Arrived after it had taken on it's new name, the Hotel Chicago Downtown, about two months prior. Close to many downtown attractions with reasonable walking distance. My wife and I enjoyed the quiet room with lovely views, well furnished and maintained throughout & unique/playful character.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 3 days ago
Timothy,
We love your fun description of our atmosphere! It is great to hear that you and your wife loved your stay with us! Our location always keeps us smiling, and we are happy that you fully enjoyed it. We hope to see you again when you next visit Chicago.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mattoon, Illinois
1 review
4 of 5 stars Reviewed 1 week ago NEW via mobile

I have to say this hotel by far meet my expectations! Great location right in the heart of down town, within walking distance of shopping and navy pier. All staff members pleasantly helped us obtain our rooms we requested! stars from us! Thank u!

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 3 days ago
Natlie,
Thank you for your praise of our staff! We will be sure to pass your compliments along to them; we know it will make their day. We are glad that you also enjoyed our location, and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Chicago Downtown, Autograph Collection

Also Known As:
Hotel Sax Chicago
Address: 333 North Dearborn Street, State and Dearborn, Chicago, IL 60654 (Formerly Hotel Sax Chicago)
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Romantic Hotel in Chicago
#32 Luxury Hotel in Chicago
#58 Business Hotel in Chicago
#64 Spa Hotel in Chicago
#71 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Official Description (provided by the hotel):
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 
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