The Hotel Sax Chicago sits between State and Dearborn Streets, tucked in behind the Marina Towers in the River North neighborhood. There's a Smith and Wollensky's mere steps out the front door and Harry Cary's is literally right around the corner while Ruth's Chris is just another block further. An outpost of the Hard Rock Cafe is even closer to the front door. My 11th floor room had a south view over the Chicago River and down State Street to the Chicago Theater. I spent 4 nights here during Mardi Gras/Ash Wednesday/Valentine's Day.
The front desk is a glass display case abounding in cut glass bowls and other handsome glass serving pieces and is admirably presided over by Anna, a wonderful greeter and ambassador for this property. The decor is vaguely up-scale Victorian minus all the red. Halls have textured silver wallpaper with a brocade pattern with dark wood accents and small sconces. This theme was carried out in the room with the same wallpaper pattern (but a flat matte) accented by a silhouette of a Victorian chandelier and no other wall art unless you count the huge mirror mounted on an even bigger wood panel perpendicular to the bed. The tufted leather headboard is complemented by a very sturdy and comfortable textured wing chair, both using that same brocade pattern in miniature.
Anna had asked if I'd like to be away from the elevators but I said that with my crappy knees, I'd prefer being closer to them. Not only did she accomplish that, but she also assigned me to an ADA room with a bathroom featuring a huge walk-in shower without my even asking. The floor-to-ceiling windows are a series of very narrow panes which, miracle of miracles, actually open! I'd asked about a mini-fridge to chill insulin and one was sent up (free of charge). I could have used the Honor Bar fridge, but might have upset its delicately calibrated sensors and charged for an item I hadn't drunk. I was able to hook up my C-Pap machine using sockets build into the bedside table which was a great convenience.
Quibbles? Just a few. The original key card assigned me didn't work and a helpful hall maid tried it herself, saw it was non-functioning, admitted me to the room and said she'd call down to have replacement cards sent up. 30 minutes later, I had to call Anna to remind her that I had neither the new key cards (thereby more or less trapping me in the room) nor the mini-fridge.
Two staff members delivered those items within minutes and Anna apologized profusely not only then but again 4 days later when I checked out. The ice machine was out of order on my floor the entire 4-day/night span of my visit. I hate schlepping to other floors to fetch ice, truth be told.
The Business Center is tucked away on the 4th floor among several meeting rooms and rather hard to find. However, its 3 computers and printer were never in use the several times I went there which was nice. Yet the entire floor is inaccessible in the later evening hours (the elevator doors open and you're facing a blank wall smack against the portal). In the form-over-function area, the elevators' doors (especially on the 4th floor) are set in deep alcoves, so you can't easily see the directional arrows. You have to listen for the "ping," then race to the elevator before its doors close on you. Lastly, there was a $28.50 charge on my bill for the hotel bar when I checked out. I explained that I'd walked into the bar Friday evening, saw each stool was taken and left immediately. The hotel is still adjudicating that on my behalf. I'm hoping I proved my honesty by tallying up the (over-priced) honor bar snacks I'd consumed the night before on my personal copy of the bill that had been left under my door.
Bin 36 is on the hotel's main floor but is not the hotel's official restaurant (they provide room service meals but you can't charge meals eaten in the restaurant to your room). I had breakfast, lunch, and dinner there and all three were excellent although the latter two meals are priced a la carte and things can add up quickly. Then again, if you're a carnivore, those three nearby steak houses (also traditionally famous for a la carte pricing) are but a whiff away.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to let us know about your recent stay. We appreciate your detailed description of the hotel and we are glad to hear our front desk staff provided a great start to your experience with us. We are certainly glad Anna was able to accommodate you with everything you needed to have a comfortable stay with us. We do apologize for the issue you had with your room key and the delay in receiving your mini fridge, but we are happy to hear that Anna was able to respond quickly to your needs. We also apologize that it was difficult, at times, to get around the hotel and also for the added bar charges, and we are certainly glad you brought them to our attention. We thank you again for your helpful comments and hope to see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.