The hotel is in an excellent location, with friendly helpful staff (espec concierge) and well appointed and well maintained rooms. The beds and bed linen were especially comfortable and clean. Having to pay for wireless internet in the room was a little galling, but on a rate of UK£85 per night one can't complain. Excellent inexpensive breakfast to be had just across the street at the Corner Bakery - the cognoscenti of Chicago were inside enjoying Anaheim scramblers and everlasting coffee.Recommend both hotel and the Bakery..!

Took our family to Chicago for a short sightseeing trip in October. Stayed at Wyndham for 3 nights in two rooms. Upon arrival our booking was messed up to the point that we were given the keys to someone else's room. Going back to the desk did not even prompt an apology! Throughout front desk treated us as if we weren't good enough. As a By Request member, I had expected a very different treatment. Value was sadly lacking and prices for parking or breakfast were outrageous, when staff were more busy talking to one another, than attending to clients.

We stayed for 2 nights & got what we felt after staying, to be an excellent deal via hotwire.com for $88pn. I've go to say -I was alittle concerned & apprehensive about staying here, thanks to all the other reviews & people's honesty about the place. We are Aussies and arrived early(11am) having travelled approx 18 hrs. Firstly: Check in is not on the ground floor, you need to take the lift up a floor. We were greeted by a friendly gentleman & explained why we were here early. He actually asked if we wanted a high or lower floor.! I was "armed' with all the reviews "dont's" so I was prepared to argue/fight to get a room on a higher floor, so no noise & we could sleep. He offered us a room on the 17th floor with a king bed, so we took it. I didn't have to say a word - he must have sensed I was well prepared & very jetlagged, so don't argue with a tired Aussie!
Unfortunately, our room wouldn't be ready until 3pm, but he suggested we come back at 2.30pm & they'd see what they could do. The gentleman recognised us straight away & advised our room was ready.
The room was clean, tidy with a limited view & the bed was very comfortable. The best part was - we DIDN'T HEAR any sirens from the ambulances at the hospital.!
The hotel doesn't have a pick-up service & no free Internet.
Secondly: The location was great - easy walk to Michigan Ave, the Magnificent Mile, Navy Pier etc, we walked everywhere & there is a tourist information just up the road near the Water Tower. Shopping is on your doorstep & there are some great restaurants, so venture out as we didn't eat in the hotel. It wasn't windy at all for early Sept, & we went Chicago Beach for lunch, where there is a great cafe/restaurant right on the beach. If you get a sunny day its excellent down there- a good feed & some cold beers (made us feel at home- except no waves at the "beach").
The moral to this story is - if you get a higher floor, you won't hear the sirens. If you are a light sleeper, I'd consider elsewhere. Or just take a gamble like we did as it was only for 2 nights.

If you are a business traveler and NOT a light sleeper, this is the perfect hotel for you. Great location in Streeterville neighborhood with all of the tourist attractions within walking distance. If you are a leisure traveler, there are many more interesting options just across Mag mile in River North.

Yes, the room was clean and the bed was very comfortable, and I don't typically write negative reviews, but there were just too many little details that would cause me to recommend other options to first time visitors to Chicago. (And for a four diamond rating, I would expect more).

Check in went like this "Name please...can you spell that...I need a photo ID...your room is on the 10th floor...elevators are down the hallway on the left." There was no "welcome" or "thank you" or "I hope you enjoy your stay."

Again the room and bath were clean, spacious and comfortable...but basic. The mirror above the vanity was not large enough to span the space and did not align with the positioning of the bathroom sink...thus you had to step to the right to see yourself.

The hotel is adjacent to Northwestern Memorial Hospital so you will hear the sirens from ambulances from time to time through the night.

The doors slammed shut and the walls I thought were quite thin.

So, again, there are so many other unique options, with a little research, a leisure traveler can find something more memorable and relaxing.