I travel about 25 times/year for business, and stay mainly in Hilton Family (Embassy Suites) or Marriott Family hotels.
Lobby area was average, not terribly pleasant, but fine. As soon as I walked into my room, I almost did a double take and walked back out. Was #41, which is at the end of the hallway, and not only was it much smaller than I had expected, the furnishing were outdated, drab, dirty and in disrepair. I arrived at dinner hour and was checking out before 7am the next morning, so all I was looking for was fresh, clean, pleasant.
The furniture was so old and outdated and just didn't make sense in the room, the tv was perched on such a low bureau and situated next to the bed (not head on) so it was almost impossible to watch tv from the bed. The 'sofa' looked like worn dorm furniture. Being that I travel a lot for business, I am not terribly germ phobic, but this was the first room which made me feel squeamish. The carpet felt like indoor/outdoor carpet. I had to move the curtain to allow the a/c to circulate, and when I picked up the curtains, they were very dirty and dingy. Yuck. 2 out of the 4 lights in the room did not work, and the other blinked erratically.
The kicker was that the toilet didn't flush. Best part of this stay was leaving for my meeting at 7am the next day.
Understand the convenient location and all, but as there are at least 3 other hotels in the complex, I would certaintly recommend to my colleagues to avoid this one.
Sorry, Marriott, this one just isn't up to par. Felt much more like a motel, and for the same $ as the Marriott Oak Brook (where I usually stay), was just a joke. I'm glad this wasn't coming out of my own pocket.