Driving to the hotel from O'Hare airport, we thought it seemed in the middle of nowhere. However, we discovered that it is near 2 large malls and many restaurants. Also many major highways are nearby making it very easy to get to other places in the suburbs. Check-in was easy and friendly. Our room was on the top floor so we had no problem with noise from the atrium. There was good Starbucks coffee in the room. The bathroom was small, the amenities sparse (a little leaf soap never replenished which slipped thru the soap holder in the shower, no shower caps etc). The towels were small; less expensive chains have much better towels and give you more of them. Both at this Westin and the subsequent one we stayed in on Michigan Avenue skimped on towels. We always had to find the maid and ask for more. The pillows were very soft. There was a nice wide desk. The room was well designed with a place to put 2 suitcases- not always the case- in one hotel suite, we had to put one suitcaes on the table. The elevators were very slow; there were no papers on the weekends. At least we got on on our door during the week. We didn't downtown in spite of being platimim clients- even after asking. Some people have complained about there only being one restaurant but there is a breakfast bar with good bagels at a good price and there are 2 other fast food places down the corridor which had inexpensive, quick food. The Sunday buffet at Ditka's was very reasonable. All in all it was a good place to stay. One caveat- there were a number of youth sports teams staying there so you might want to avoid their floors.

My wife and I enjoyed staying at the Westin Chicago Northwest. We booked the room from Priceline for only 60.00, so we didn't know until confirmation where we were staying. Upon arrival, it was clear that hotel was a tad better than Holiday Inn, Motel 6, etc. - there was a Ferrari parked near the entrance. It would have been quiet evening for the hotel, but a high school prom was going on in the lobby. AND LOUD. Thank goodness you couldn't hear it much while inside the room with the air conditioning on. We were hoping to use the pool, but that was closed at 9... Other than that, the tv was nice in the room - 30" Samsung HDTV and the bed was very nice - they call it "Heavenly Bed." They have complimentary Starbucks in all of the rooms and we definitely enjoyed a decent cup of coffee for change. We would definitely book again, and check in earlier to use the pool. If you do use Priceline, search for hotels in Itasca with 4 stars at 60.00 - you will probably get the deal.

After a flight cancellation, compliments of United Airlines (the WORST airline) we arrived to a middle--of--nowhere suburbian hotel full of Pink Cadillacs from the Mary Kay Convention participants. It didn't cost us a dime to stay; check-in was a breeze; took the CTA to "downtown Chicago" as there sure isn't anything to do in the area. Room was average, clean, comfy beds.....but the NOISE backing onto the highway -- all night long -- zoom, zoom, zoom. Dated furniture, torn wallpaper in spots, carpet seen better days

Thinking back, I guess for free it was OK.

I stayed at the Westin while attending a business conference. I was absolutely amazed by the transformation of this hotel. The front desk was very flexible with my many room requests. My room was very comfortable as I have grown accustomed to with Starwood. The staff made me feel welcomed as if I was a guest in their home. Very impressed and will return next year!