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“Great for Gold+ Members” 4 of 5 stars
Review of Chicago Marriott O'Hare

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Chicago Marriott O'Hare
3.5 of 5 Hotel   |   8535 West Higgins Road, Chicago, IL 60631   |  
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Ranked #78 of 169 Hotels in Chicago
San Antonio, TX
Top Contributor
90 reviews 90 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
43 helpful votes 43 helpful votes
“Great for Gold+ Members”
4 of 5 stars Reviewed July 24, 2014

Concierge lounge is small but great. [The other Marriott in the area does not have an Elite member lounge or pool.] Having that made a real positive difference in my experience. Comfortable rooms and nice property, but note there are hardly any restaurants, shops or anything within comfortable walking distance. I did not try the hotel restaurant. Great for business. Plan for short cab rides to get to area attractions.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOHareMarriottTeam, General Manager at Chicago Marriott O'Hare, responded to this review, August 3, 2014
Dear amyinsantonio! Thank you for being a Marriott Rewards member and taking the time to write about your stay. Indeed a short taxi ride will take you to many nearby places, but maybe for next time, the subway blue line stop next to the hotel will take you downtown within 25 minutes! Wishing you a pleasant summer. Dieter Heigl.
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279 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
New York, NY
Top Contributor
52 reviews 52 reviews
51 hotel reviews
Reviews in 48 cities Reviews in 48 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed July 24, 2014

I stayed at this property this past weekend and was very impressed by how large the property was (convention attendees were staying here and there were 2 weddings during the weekend!)
First off, there was a free airport shuttle every 20 mins during the day from the hotel to O'Hare. Secondly, within a 5 minute walk was the Cumberland CTA train stop, which is a great way to go to downtown Chicago.
The pool and fitness center were very good; in fact better than the normal airport hotel. The breakfast was quite a spread as well, having eggs, omelette to order, waffles to order, chicken biscuits, fresh fruits (strawberries, blueberries, papaya, mango, etc.) I was overall impressed and would stay here again if I have a long connection in Chicago O'Hare.
Beware though that if you have a car, there is a parking fee.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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TheOHareMarriottTeam, General Manager at Chicago Marriott O'Hare, responded to this review, July 25, 2014
Dear joey0530:
Thank you very for posting your review! I am glad to hear that your enjoyed your stay and found it to your liking. I wish you a pleasant summer! Dieter Heigl
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Los Angeles
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 22, 2014

Airport hotels are often somewhat isolated from most of the city that the airport serves. This is the case with the Chicago Marriott O'Hare — if you want to go anywhere besides the airport, even to eat elsewhere, you either have to have a rental car or take the hotel shuttle back to the airport to get a train to the city.

That said, this hotel is very good. Its rooms are comfortable and well-appointed (although aircraft noise from, I presume, older aircraft was occasionally audible), the staff was courteous and friendly, and the restaurant food was tasty and fairly reasonably priced. It has a 24-hour fitness center and an indoor-outdoor swimming pool — I don't know what happens in cold weather, but during the summer, it was very refreshing.

And there was a great sideshow while I was there: an Indian wedding with lavishly dressed guests plus a horse & carriage and dancing in the parking lot! Great fun!

As another reviewer stated, I had to call the hotel to find out which door at the airport shuttle center to use — FYI, it stops in front of Door 2.

If you have to stay at a Chicago airport hotel, this is a good choice.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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TheOHareMarriottTeam, General Manager at Chicago Marriott O'Hare, responded to this review, July 25, 2014
Dear garrym42!
Thanks for writing your review. I am glad you enjoyed the south Asian wedding! Thanks for pointing out that pick up at door #2 at the shuttle center as well. We pick up 24 hours per day! For all our information and the latest for local events I recommend our hotel home page, it is kept update constantly and a great resource as well as the place to get the best prices and packages.. Thank you again! Dieter Heigl
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Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 22, 2014

Stayed for a conference. The hotel staff were helpful and nice. Stayed on the 12th floor which was a concierge floor. Seemed to be in good shape. Probably updated in the last few years. Part of hotel was 2 or 3 stories and was very sad and dated looking. Not sure if guests stayed in that part at night. Lobby bar is small. Restaurant nothing special.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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TheOHareMarriottTeam, General Manager at Chicago Marriott O'Hare, responded to this review, July 25, 2014
Dear texdoc! Thank you very much for writing about your stay! I am glad you enjoyed it. Indeed there is a part of the building that is awaiting improvements that we currently don't operate. I am not sure if you had the opportunity to visit our restaurant (BRICKTON), it is getting very high marks and is with in the top 10% for food and service for all US Marriott hotels. Thanks again for your time. Dieter Heigl.
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California
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 22, 2014

I was looking for a hotel that would provide both a shuttle to the airport, as well as easy access to the city. This is it. There's a free shuttle to the airport which is easy and quick. There is also a blue line stop into Chicago in the next parking lot. Perfect. The hotel is clean, the rooms are fine, and the staff was welcoming and helpful. A great hotel for what I needed.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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TheOHareMarriottTeam, General Manager at Chicago Marriott O'Hare, responded to this review, July 25, 2014
Dear aussiefinn! Thanks so much for posting the review. I am glad we were able to meet your needs! Wishing you safe travels and a great summer. Dieter Heigl
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US
Top Contributor
111 reviews 111 reviews
54 hotel reviews
Reviews in 51 cities Reviews in 51 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 20, 2014

The hotel offers the reliable Marriot experience and is good for an airport hotel. The shuttle from/to the airport runs every 20 min and is driven by courteous drivers. Had to call to get shuttle instructions. Check in was pretty easy. I was disappointed that both the restaurant and concierge club close at 10:00pm. The room was fairly updated and very clean, with everything working. My only complaint is that the bathroom was tiny and hard to maneuver. The conference services were very good, with pretty good food and service.

Stayed July 2014
Was this review helpful? Yes
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TheOHareMarriottTeam, General Manager at Chicago Marriott O'Hare, responded to this review, July 21, 2014
Dear pickybiz:
Thank you for taking the time to write about your stay with us. I appreciate your notes and comments and thank you for your business. While the Brickton and the concierge lounge do close at 10 pm, the Brickton lounge and bar offer food service until 12:00 midnight; as well as the lobby shop offers lighter snacks 24 hours/day. Should you have a special request durning your next stay please do feel free ask our staff even after 10 pm and we will do our best to accommodate you. Wishing you safe travels. Dieter Heigl
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Philadelphia, Pennsylvania
Top Contributor
114 reviews 114 reviews
55 hotel reviews
Reviews in 58 cities Reviews in 58 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed July 20, 2014

I recently stayed here for a "roll up your sleeves" and get work done meeting. The location is off the airport campus, so there are few, if any, distractions to tempt you to sneak out. The hotel does provide an airport shuttle which takes about 20 minute including a stop at the Marriott Suites. Check in is efficient and pleasant. The lobby is contemporary with a Starbucks, large bank of business center computers, and a bar. There is a huge variety of meeting rooms spread throughout the facility, making it easy to have break out rooms. Meals for breakfast, lunch, dinner and snacks, were well prepared with healthy options. A shout out to the service-wonderful! The rooms were large and nicely maintained with the standard amenities: in room AC, TV, lamps with multiple charging outlets, coffee maker, safe, hair dryer, shampoo, conditioner, body lotion, shower gel and soap. The exercise area and pool were quite spacious too. If you are a light sleeper, bring ear plugs...you do hear those jets!

Room Tip: If you are with a group, ask for free Wi-Fi. Pool view rooms have a delightful balcony.
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheOHareMarriottTeam, General Manager at Chicago Marriott O'Hare, responded to this review, July 21, 2014
Dear Portena-by-Marriage: Thank you for writing such a detailed review of the hotel and your tips and observations. Many travelers will truly appreciate the comments you share about the hotel. I would like to thank you for choosing Marriott and wish you a fantastic summer! Dieter Heigl
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Additional Information about Chicago Marriott O'Hare

Address: 8535 West Higgins Road, Chicago, IL 60631
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#50 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott O'Hare 3.5*
Official Description (provided by the hotel):
Experience the City of Chicago without the City price tag. Discover a newly renovated Chicago airport hotel only minutes from the O'Hare International Airport and 15 miles from Downtown. A chic hotel lobby, gourmet restaurants, cozy guest rooms, sparkling indoor pool and convenient fitness center await guests looking for a restful respite after a busy day. Visitors to downtown Chicago have EL-train access located just one block from the hotel, and travelers in search of a Donald E. Stephens Convention Center hotel are only two miles from the facility. ... more   less 
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Also Known As:
Chicago Marriott o`Hare Hotel Chicago
Marriott Chicago

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