I was in Chicago for 3 months for a client engagement. While here, I stayed at multiple properties (Hilton, SPG, Marriott, InterCon). The best property of them all, hands down, was the Westin Chicago River North. While all of my hotels were great, this Westin stood out because of the quality, professionalism, and friendly service provided by the Westin team. Their service was by far the best I'd received while in Chicago. From the friendly morning doorman who always greeted me with a smile and secured cabs for me (Scott - Thank you!), to the night manager who tirelessly made sure that I was always taken care of (Brian - Thank you!), Westin exceeded expectations. Lastly, I want to thank Sam, the cheerful, inspirational trainer on staff who custom designed several workouts for me during my stay (Sam - Thank you!!). I look forward to my next assignment in Chicago, and my next visit to this excellent property.

My title sums it up..
Get a high floor bc the view is AWESOME...
Walking distance to so many places...you're right in the middle of it all!...anythign else is a quick cab ride.
Front desk very friendly...SPG gold upgrade easily...
Concierge was very helpful too.
Only reason they dont get 5 stars is bc it wasn't above and beyond (which is what I give 5 stars to)...it was your typical Westin service.
But of course the thing I rave the most about it...my Dog was super happy with getting to stay for free :--) ok ok..so maybe that was me.

I stayed at the Westin from 01/07-01/09/2013 for a work meeting. The hotel is well situated within walking distance of Michigan Avenue and tons of great restaurants and shops in the area. From the doorman to the receptionist, the entire hotel staff were very courteous and welcoming. I was very pleased that even with arriving into the hotel at 10am, they were still able to accommodate me and get me into a room right away. I stayed in a king size room with a sofa and a chaise sofa. The room was very spacious and well kept. The bathroom was of good size and had a great rain-shower head. There is very affordable sushi "stand" in the bar/lobby area. Drinks are a little pricy, but everything in the area is. Meeting rooms were spacious and the meeting food was above average. All in all, a great place to stay or have a meeting.

Stayed at many Westin resorts through the years. This one was fine but not quite at the level we usually see. Rooms were small but adequately sized. Bed as always was great. But, on two occasions we ran out and/or low of hot water, once in the morning and again one evening. One towel bar was loose at one end and barely hanging on and wall paper was peeling up in one location in the bathroom. No deal breakers, just not at their usual high level. People were friendly and helpful as usual. The location of the hotel is great, just a couple blocks from a blue line stop (Clark/Lake) making it convenient for airport transportation if you are wise enough to avoid renting a car. No need. Also short walk to Michagan avenue and other downtown sites.