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“Great Hotel and Gym is Fantastic.” 5 of 5 stars
Review of The Westin Chicago River North

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The Westin Chicago River North
4.0 of 5 Hotel   |   320 N. Dearborn Ave., Chicago, IL 60610 (Near North Side)   |  
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Breakfast for 2 Included
Ranked #41 of 169 hotels in Chicago
Blacklick, Ohio
1 review
“Great Hotel and Gym is Fantastic.”
5 of 5 stars Reviewed December 14, 2012

I stay at this hotel every time I am in Chicago.
Always a great experience.
Sam, the fitness manager, is outstanding and so is the gym.
The rooms are nice, location is great and service is terrific.
I look forward to my next trip and will for sure stay at the Westin again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,069 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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dallas
Top Contributor
66 reviews 66 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 13, 2012 via mobile

Was worried about bringing family to business hotel, but it couldn't have been better. The staf was sharp, crisp and friendly. The rooms were gret, spacious, clean and well appointed. The amenities and location were perfect

Front desk, bell and F&B staff very well trained

Only criticism is the concierge was a little less friendly or genuine than you'd expect.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Illinois
Top Contributor
95 reviews 95 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 13, 2012 via mobile

Girlfriend getaway hotel. We stayed here from getting it on Priceline. Beautiful, happening place for young people. Great bar on top. Not fond of the bathroom setup. You hear everything going on because there is a wood slatted window open to the bed area that you can be doing your business and talking to anyone out in the other room. Awkward! Not sure on the purpose of this. Does close but does not close out noises at all. Overall, nice place

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 12, 2012 via mobile

Had three stays here and have to say that I really like this hotel. The rooms are really nice and spacious, the staff incredibly helpfull and the bar downstairs friendly and entertaining.
The rooms and bathrooms were very clean also. Would definetely recommend this.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Peter S, General Manager at The Westin Chicago River North, responded to this review, December 13, 2012
Dear SLMHP,

Thank you for taking the time out of your busy schedule to give us the gift of feedback. I was happy to learn of your repeat stays at The Westin Chicago River North. We truly do appreciate the repeat business and the fact that you would recommend us. We look forward to your next visit.

Be Well,

Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
NYC
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 9, 2012

I was here for under 12 hours on a quick business trip... the room was fine - not worn but nothing special either. The TV was updated - flat screen etc. There was free coffee in the lobby and a car service that took me to the airport for a price a bit over a taxi. I will definitely stay here again since I'm an SPG loyalist!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Peter S, General Manager at The Westin Chicago River North, responded to this review, December 13, 2012
Dear MeINYCer,

Thank you for taking the time to share your experience at The Westin Chicago River North. I’m sorry to hear your stay was so short, but glad you will stay with us again. We truly do appreciate the loyalty to Starwood Hotels & Resorts and look forward to your next visit.

Be Well,

Peter
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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2012

My husband and I stayed three nights for a college sporting event. We were upgraded as well as agree with MKS001 on the room. The location is great and the staff were friendly and helpful. Would definitely recommend.

Room Tip: The river view rooms are spacious, comfortable with a beautiful view of the river.
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at The Westin Chicago River North, responded to this review, December 13, 2012
Dear Sharon G,

I was so happy to read your review of The Westin Chicago River North. It truly was our pleasure to have you as a guest. We will be sure to celebrate your comments with the team and thank you for the feedback. I’m delighted to hear you found our staff to be friendly and helpful and appreciate the recommendation. We look forward to your next visit.

Be Well,

Peter
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new york
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 9, 2012

Really nice hotel. I would feel comfortable picking any westin and not be disappointed. The Chicago river north hotel is really pretty, nice size room, clean, comfortable bed, attentive staff, great location, etc. I went with a friend who is westin loyalty member ( whatever it's called) and they really treat their loyal members well! I would come again as westin is a reliable upscale hotel establishment.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60610
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Luxury Hotel in Chicago
#31 Business Hotel in Chicago
#33 Romantic Hotel in Chicago
#60 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Chicago River North 4*
Official Description (provided by the hotel):
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin

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