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“good” 4 of 5 stars
Review of The Westin Chicago River North

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The Westin Chicago River North
4.0 of 5 Hotel   |   320 N. Dearborn Ave., Chicago, IL 60610 (Near North Side)   |  
Hotel website
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Hotel amenities
Special Deal
Complimentary Breakfast
Ranked #39 of 167 hotels in Chicago
Toronto, Canada
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
“good”
4 of 5 stars Reviewed November 25, 2012

Very good Westin experience. great location.. walking distance to tons of night life. Easy for everything. Good executive lounge. Service at the hotel was excellent. no complaints here. Would surely stay again.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 22, 2012

This hotel is just calming and serene, at least that was my experience. I was in town for marathon meetings in the hotel, I only left it twice in 4 days. All the staff, from the doorman to the front desk to room service and housekeeping really went of their way to be pleasant and accommodating. Even the hotel's manager was extremely kind to me. The 18th floor room's view was fantastic, the food was certainly above par and the location off Wacker is central and convenient. I will keep using this hotel when in town for work or pleasure.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at The Westin Chicago River North, responded to this review, November 24, 2012
Dear KarmaVolunteerVacas,

Thank you for the nice comments. I was so happy to hear of all the different departments that made your stay memorable. It truly was our pleasure to have you as a guest. I’m glad we were able to provide a calm and serene setting while you were working. Your comment about staying with us in the future is the best compliment we can receive. We look forward to your next visit.

Be Well,

Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicholson, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 22, 2012

This hotel is in a wonderful! It is centrally located in downtown Chicago. The staff are very helpful and friendly. We loved the views of the river from our room, which was very spacious and quiet. The fitness room was of a comfortable temperature, with lots of room and well-maintained equipment. We would definitely consider staying there again on our next trip to Chicago.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at The Westin Chicago River North, responded to this review, November 24, 2012
Dear Fred L.,

Thank you for taking time out of your busy schedule to share your experience at The Westin Chicago River North. I was delighted to read your nice comments and can’t wait to celebrate w/ the team. We truly did appreciate the business and look forward to welcoming you back soon.

Be Well,

Peter
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Tenafly, New Jersey
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 22, 2012

Stayed at the Westin Chicago River North for a conference and I was pleasantly surprised by the modern ambiance and appreciated the positive attitude of the staff.

I had an unexpectedly late arrival and was given a great corner room. The conference facilities were very comfortable and except for a broken escalator, were perfect.

The location of the hotel is greatand I would gladly stay here again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 20, 2012

Good experience in Chicago. The Westin River North is in an excellent location to enjoy all Chicago has to offer! It is also a very comfortable well appointed hotel. Our room on the 18th floor was large with a beautiful view of the river and cityscape. The hotel is conveniently located to allow easy access to the Theater District and shopping of the Miracle Mile. If you need help with restaurant or entertainment reservations Victoria is your lady to see at the concierge desk. She knows the city and nearby amenities very well. We would not hesitate to stay here again.

Room Tip: Higher floors have best views!
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 18, 2012 via mobile

Six days in a hotel can be tough. But not here....after working a long day away from home, this hotel is where you want ti be. You will really enjiy the friendly service, clean rooms, great open bar & sushi! This is the Place to stay in diwntown Chicago.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 18, 2012

I went to Chicago with a group of business co-workers to attend a trade show. I decided to stay over a few days to enjoy some of the sites and check out Chicago. Great decision - to stay here was a better decision. The hotel is lovely and you could tell they work on keeping it appealing as well as clean. Loved staying here and would do it again.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60610
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Luxury Hotel in Chicago
#30 Business Hotel in Chicago
#33 Romantic Hotel in Chicago
#52 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Chicago River North 4*
Official Description (provided by the hotel):
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin

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