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“Great location, clean rooms, good service.” 4 of 5 stars
Review of The Westin Michigan Avenue Chicago

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The Westin Michigan Avenue Chicago
4.0 of 5 Hotel   |   909 N. Michigan Ave., Chicago, IL 60611 (Near North Side)   |  
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Ranked #90 of 174 Hotels in Chicago
GreenLeadersSilver level
Indianapolis
Top Contributor
93 reviews 93 reviews
30 hotel reviews
Reviews in 45 cities Reviews in 45 cities
89 helpful votes 89 helpful votes
“Great location, clean rooms, good service.”
4 of 5 stars Reviewed October 30, 2006

We just returned from a 3 night stay at the Westin Michigan Avenue. The hotel has a great location on the northern end of Michigan Avenue. It is in easy walking distance to all the shoppping on Michigan Avenue. There are a number of bus stops around the hotel that will take you to all the major museums and zoo. Also their is a train stop only a few blocks southwest of the hotel.
The room we stayed in had a view of Lake Michigan. The room was very clean and seemed to had been updated recently. The bed was great, as always. The bathroom was just ok, but very clean. My son loved the oversized tub. The lobby area is very small and during peak check-in or check-out times it is difficult to get through to the elevators. We did not eat in the hotel restuarant, but did order room service one night. The food was normal room service food - overprice, cold, soggy.
We did receive excellent service while at the Westin. Everyone employee that we came in contact with was very friendly and helpful.
A few other notes, parking is now $41 a night. We had a hard time finding restaurants near the hotel that was kid-friendly and non-fast food. There is a Cheesecake Factory just across the street, however it was always packed. We finally found a great area, just northwest of the hotel. There is a Jonny Rockets, a begal place, Starbucks, Pizza, Conner Bakery, and a number of other restuarants in that direction. That area also is home to a small grocery store.

  • Liked — Location and bed
  • Disliked — No pool
  • Tips/Secrets — Walk a few blocks northwest or southwest for less tourist restaurants
  • Stayed October 2006, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,416 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
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Dallas, Texas
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 21, 2006

It's a hotel's staff that make or break a stay, and the staff at the Westin Michigan Avenue made my stay memorable. Each interaction left me smiling. The hotel staff seemed genuinely eager to serve, and appreciative of my business, and they remembered my name even after only one interaction. A true mark of attentive service.

One thing I might mention is the hotel restaurant, "The Grill On The Alley" appears not to process room charges when presenting your check. You're not given a pen, nor is there space on the ticket for a room charge, but if you ask the server for a pen, you can fill in your details and they will do a room charge.

A hotel this size really ought to have a pool, but the Four Seasons spa is across the street, so there's no need to fret.

  • Liked — The staff really make it extra special
  • Disliked — Would like a pool
  • Tips/Secrets — Ask your server for a pen with your bill if you want to charge to your room
  • Stayed September 2006, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maquoketa, IA
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed September 15, 2006

I stayed here for 3 nights attending a conference. The room was adequate in size, clean and the heavenly bed was heavenly. The location is really great, just a block to the beach, just a block to watertower place shopping, you are right on the northern tip of the magnificent mile, but most of the shopping is on the north end, so that is a plus. The hotel bar was quite unique with interesting artwork covering every square inch of the walls. This place is pricey, but also very nice.

Stayed September 2006
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed September 8, 2006

Stayed here over the 4th of July. It is right on the Magnificent Mile next to the Hancock Tower. Parking is $40+ a day which is typical for downtown but you don't need a car anyway. Everything is on Michigan avenue and public transportation is abundant and easy. The concierge desk was very helpful. The room service is way too expensive but there is an italian cafe across the street next to the Cheesecake Factory so you don't really need it either. I had no complaints whatsoever. Excellent hotel.

  • Stayed July 2006, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
62 reviews 62 reviews
62 hotel reviews
Reviews in 56 cities Reviews in 56 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed August 31, 2006

What is it with the Starwood Group and its brown, dated, 70s-era hotels? This one had a particularly ugly lobby, with the worst artwork I've ever seen. What saves the Westin is its location (just opposite the Hancock Tower and the Cheesecake Factory) on Michigan Avenue. That, and the wonderful views if, like me, you get to stay on the 27th floor (of 27 floors). The room itself was spacious and comfortable, but the soundproofing between rooms could be better. The staff were absolutely wonderful (especially when I thought I'd lost I'd lost my phone, and they couldn't have been more helpful in trying to assist me). The restaurant looked cold and gloomy, so I didn't eat there, but there is a nice little coffee stand in the lobby, as well as a shop. This is a great place for business people and visitors alike, if a central location is important, and worth it for the views alone. Just close your eyes as you walk through the lobby.

  • Liked — The views of Lake Michigan from the room
  • Disliked — The brown and yellow lobby
  • Tips/Secrets — Stay on the top floor to get the best views
  • Stayed July 2006, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed August 21, 2006

I had a fantastic experience at the Westin on Michigan Avenue. I had booked through Hotwire at the awesome rate of $141 per night (saved about $140 a night this way!) and asked for a corner room which are apparently twice the size of a regular room since it was my birthday. They wouldn't accommodate this request since I booked through Hotwire but were gracious enough to give me a gift basket with small bottles of high end liquor and snacks. They also let me stay on the Starwood preferred guest floor so we got free coffee in the morning and a USA Today delivered to our room. The beds were super comfortable with 300 thread count sheets and down comforter/pillows but the room overall could use a facelift. The bathroom was not impressive but it had nice toiletries.

The location was unbeatable with a nice view of the John Hancock building. We were right on the Magnificent Mile and were able to walk to Rush Street with all of its fun nightlife and restaurants. I highly recommend this hotel, especially if booked through Hotwire. It was a tremendous deal with excellent location and great service.

Stayed August 2006
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 11, 2006

I stayed at the Westin for a long weekend in May this year. We picked the hotel due to its location on Michigan Avenue and were not disappointed. The nearest subway station is 10 minute walk and we used this most days to get to the main sights – the Art Institute, Sears Tower, Aquarium etc. We walked ot Navy Pier (otherwise you have to get the subway downtown and then get a shuttle bus which takes ages) and it only took us 20 minutes. All the shops are on the doorstep and there are lots of decent restaurants within a 10-15 minute walk (including The Cheesecake Factory, Hard Rock Café, Rainforest Café and a Brew Pub I can’t remember the name of!). The only problem we had was finding somewhere for a quick breakfast. There were no bakeries or cafes in the area so we ended up at McDonalds.

The hotel itself is nice. It’s big and our room had a decent view of the John Hancock Tower next door and Michigan Avenue. The room was good-sized and the Heavenly beds were wonderful as usual! The bathroom wasn’t luxurious but it was fine and fairly big. Everything was clean and tidy and the air-conditioning was very effective (it needed to be as the temperatures were in the high 30s day and night!).

All in all this is a good hotel and the price is reasonable. I would happily stay here again.

Stayed May 2006
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#16 Green Hotel in Chicago
#24 Spa Hotel in Chicago
#47 Luxury Hotel in Chicago
#74 Business Hotel in Chicago
#78 Family Hotel in Chicago
#79 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Michigan Avenue Chicago 4*
Number of rooms: 752
Official Description (provided by the hotel):
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

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