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“Don't Expect to Check-in” 1 of 5 stars
Review of The Westin Michigan Avenue Chicago

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The Westin Michigan Avenue Chicago
4.0 of 5 Hotel   |   909 N. Michigan Ave., Chicago, IL 60611 (Near North Side)   |  
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Ranked #92 of 174 Hotels in Chicago
GreenLeadersSilver level
New York City, New York
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Don't Expect to Check-in”
1 of 5 stars Reviewed July 24, 2014 via mobile

Arrived at 3:30 expecting a smooth check-in but that wasn't possible...no idea when my room will be ready. Asked to speak with the manager. No contact. I sit in the lobby....like a train station here. Don't come to Chicago and stay here, that is if you expect service.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 26, 2014
Hi baiano59,

We sincerely apologize for the disappointing experience you have had. We appreciate your feedback so we can improve. Thank you for taking the time to share this very useful information.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,438 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
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English first
Cedar Rapids, Iowa
1 review
4 of 5 stars Reviewed July 24, 2014

Very nice hotel. Great staff, great room (clean) and good shower pressure!! Right in the heart of the city. Pleant of thing to do and a few blocks away from the beautiful lake. Parking is $$$$. May look for other options on this.

Room Tip: Be prepared for parking sticker shock
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 26, 2014
Hi lpc48,

Thank you for the great feedback. We are delighted that you have enjoyed the shower pressure, location, and overall experience. We are always happy to help you find alternative parking nearby, and we look forward to welcoming you back.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 24, 2014

This hotel is just OK. Great location, steps from Michigan Ave without all the noise. If you're used to staying at the Starwood family of hotels or are familiar with the Westin, this one is not quite up to snuff. It was clean enough, but not in the details (mirrors, walls, carpet) and my room didn't have shampoo or conditioner, so I had to call down and wait for it to be delivered. I've stayed here a couple of times on trips to Chicago and my main thought is you can do better!

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 26, 2014
Hi Bambi0920,

Thank you for the helpful input. We apologize that the details of the hotel were not clean, and we have followed up with housekeeping to ensure that we pay closer attention in the future. We are scheduled to renovate rooms in January, so we sincerely hope you give us a second chance.

Thank you and be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 23, 2014

I was at this hotel for three nights for business. It is in a great location and close to lots of restaurants and shopping.
The rooms were standard. Nothing special. You are in downtown Chicago so not a great view of anything other than another building.
One thing I was disappointed with was their green program. I stayed at another Starwood hotel in New Orleans and when I participated at night, I would receive a voucher for Starbucks under the door. I tried to participate at this hotel but didn't receive anything for either night. Maybe it was missed, but I didn't get my room cleaned or any additional towels, so I don't think that was the case.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 25, 2014
Hi Loves2TravelMP,

Thank you for the helpful feedback. We apologize that the green choice program did not work out smoothly, and we ahve followed up with our staff to review the system. We're glad you enjoyed the location, and we hope to see you again in the future.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 22, 2014

This is the perfect Location on Michigan Avenue. Right across the street from John Handcock Bld, Macy's all the great shopping. We were SPG Gold members so was upgraded to a corner room which was very large, perfect with kids. Also 2 blocks from Lake Michigan, great running paths along the beach! The Hotel is working to get a club lounge which is the only reason I did not rate as excellent.

Room Tip: Corner room was very large
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 26, 2014
Hi kmdm22,

Thank you for the wonderful comments! We are delighted that you have enjoyed your experience and that you took advantage of our location. We look forward to welcoming you back and hopefully you will return after we finish our club lounge.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 22, 2014

Nice hotel. Great. Location, one block to water tower place. Couple blocks walk to beach. There are bar and restaurants in walking distance. Hotel has a nice bar with good food. Rooms were nice size and very clean. The service was very good.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 26, 2014
Hi sundance366,

Thank you for the kind comments. We are delighted that you enjoyed our guest services and location. We hope to have the pleasure of welcoming you back soon.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 20, 2014

The Westin was a nice hotel, with a good location, agreat view and superior service. I selected the hotel because they were the sponsor hotel for a race I was running. The whole staff was kind and supportive to runners. The highlight of the stay though was Chris the running concierge. He was in town just for the race and there as a Weston staff member to specifically support runners. It is rare to meet someone so perfectly suited for their job. He gave us advice on everything from race day transportation to running tips. He answered our zillion questions only a group of four girls could come up with and was even there to great us with a smile a 5 am when we got a nervous too early start to the morning. I will seek out sponsor hotels for every race in the future, especially if they are Westins. Good hire Westin.
For the majority of people in Chicago not for a marathon or half...this is just one example of their excellent service.
May I advise you get the deluxe lake view...worth it!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, July 22, 2014
Hi GAWhit,

Thank you for the great feedback! We are so glad that you chose to stay with us during the Rock 'N' Roll Half Marathon and that Chris was such a big help to you. We appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#17 Green Hotel in Chicago
#25 Spa Hotel in Chicago
#46 Luxury Hotel in Chicago
#78 Business Hotel in Chicago
#79 Family Hotel in Chicago
#83 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Michigan Avenue Chicago 4*
Number of rooms: 752
Official Description (provided by the hotel):
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

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