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“Knickerbocker Hotel Chicago Excellent” 5 of 5 stars
Review of Millennium Knickerbocker Hotel Chicago

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Millennium Knickerbocker Hotel Chicago
4.0 of 5 Hotel   |   163 East Walton Place, at N. Michigan Avenue, Chicago, IL 60611 (Gold Coast)   |  
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Ranked #60 of 174 Hotels in Chicago
Clearwater, Florida
1 review
1 helpful vote 1 helpful vote
“Knickerbocker Hotel Chicago Excellent”
5 of 5 stars Reviewed 4 days ago NEW

Excellent service. Outstanding customer service from Ali in the restaurant, Junior hotel manager, Paul connoisseur, Craig bell hop, and bartender (did not get his name). We had a corner room, very clean, bathrooms outstanding with a rainhead shower, bed and linens very comfortable. Old Chicago charm hotel with an outstanding staff. Location excellent, 1/2 block from Michigan Ave. We will definitely come back to this hotel and plan to use Millennium hotels in the future. Thank you for making our stay special in Chicago.

Room Tip: choose a corner room
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  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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324 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for one night on a last minute.com deal. Very clean old style hotel. Friendly staff all round. Beds were mega comfortable, although I did need the extra pillows from the wardrobe. Restaurant on site serves lovely fresh food. The coffee and donuts...mmmmm. Only marked down a star due to being charged twice for the room initially and for the view out the room window.

Stayed September 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

There is no denying that the Millennium Knickerbocker Hotel is old, if you have a split second of a doubt checkout the projector sitting over the doorway used to show sports at the bar. Aside from that there are little tip offs: small elevators and hallways, doors look worn, etc. However, I was wildly impressed with how modern the rooms were. I stayed overnight for a work commitment and got a great nights sleep. I'd recommend the Knickerbocker to anyone interested in staying in the area.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 1 week ago NEW

Jessica and Sam went way above and beyond with helping me have a wonderful experience! I will never stay anywhere in Chicago but here! Good service is what sets this hotel apart from others.Beautiful,great location and great service!Thanks Sam and Jessica

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germantown, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

We knew it was a beautiful, historic hotel with a great location, but we didn't know the phenomenal level of customer service we'd receive. The staff, led by a gentleman named Junior, was exceptionally friendly and supremely helpful in helping me coordinate a proposal in their gorgeous ballroom. The bar is warm and inviting, the rooms are clean and comfortable, and the staff makes the hotel feel like a home away from home. We will DEFINITELY be coming back to the Knickerbocker.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Senior Contributor
32 reviews 32 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for about four nights in August at the Millennium Knickerbocker in Chicago just off the Magnificent Mile. It's in a great location, walking distance to the shops on the mile and the lake in the other direction.

Check in staff were delightful, really nice chap on the front desk.

Room was nice, bed was big, decent tv and the bathroom modern and stylish with a waterfall shower. We even had a slither of a lake view through the window.

Hotel has a real old school classy vibe which I liked, no pretensions of trying to be all modern and trendy, just a classy old school hotel that looks after its guests. The lobby is very grand and you might spend a lot of time there as the one drawback of the hotel is no wifi in the rooms, so you have to go down to the lobby if you don't want to pay.

Overall, great place to stay, nice location, nice rooms, nice staff, the concierge even picked up my sunglasses and returned them for me when I left in them in the lobby.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florencio F, General Manager at Millennium Knickerbocker Hotel Chicago, responded to this review, 1 week ago
Dear Guest,
Thank you for taking time to share your feedback with us about your recent stay. We greatly appreciate your positive comments about our hotel staff and hotel room. We are glad to hear our concierge was able to return your sunglasses to you. We hope to see you back at the Millennium Knickbocker Hotel in the near future!

Yours in Hospitality,
Florencio Ferrao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed 1 week ago via mobile

Great location and very nice staff, but during my recent stay in Chicago I had four days of cold showers.I notified the staff about this, and they were able to turn the water from ice cold too chilly.as I was checking out, the gentleman at the desk said yes I know and seemed sympathetic, but it seems like this is a well-known problem here

  • Stayed November 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florencio F, General Manager at Millennium Knickerbocker Hotel Chicago, responded to this review, 1 week ago
Dear Guest,
Thank you for your review on tripadvisor and we are happy to hear that you enjoyed our location and staff. We sincerely apologize for the inconvenience that you experienced. While it is a rare occurrence that we have issues with our water temperature we are taking measures to avoid this issue for future stays. I regret that you were unhappy with your stay at the hotel. Next time you’re in the city, my team and I hope that we can make it up to you

Yours in Hospitality,
Florencio Ferrao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millennium Knickerbocker Hotel Chicago

Address: 163 East Walton Place, at N. Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#8 Best Value Hotel in Chicago
#32 Luxury Hotel in Chicago
#34 Romantic Hotel in Chicago
#65 Business Hotel in Chicago
#67 Family Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:4 star — Millennium Knickerbocker Hotel Chicago 4*
Number of rooms: 306
Official Description (provided by the hotel):
A four-diamond landmark on North Michigan Avenue, the famous Magnificent Mile, this hotel welcomes you to the best location in the city for shopping, dining and business. European style and gracious service are the trademark of this elegant hotel and the 86 Millennium hotels around the world. One block from Water Tower Place, across the street from Bloomingdale's and within walking distance of most major attractions, this hotel offers personalized service and attention not found in the larger hotels. The hotel features the Martini Bar offering several kinds of martinis. Nix restaurant offers a bistro setting and features continental cuisine for breakfast & lunch. A complimentary fitness center and lakefront jogging path are designed to keep you fit while traveling. Enjoy Classic Chicago style only steps away from all the city has to offer. ... more   less 
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Also Known As:
Millennium Knickerbocker Chicago
Chicago Millennium Knickerbocker Hotel
Knickerbocker Hotel Chicago

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