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“Nice rooms ” 3 of 5 stars
Review of Millennium Knickerbocker Hotel Chicago

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Millennium Knickerbocker Hotel Chicago
4.0 of 5 Hotel   |   163 East Walton Place, at N. Michigan Avenue, Chicago, IL 60611 (Gold Coast)   |  
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Ranked #59 of 169 Hotels in Chicago
2 reviews
“Nice rooms ”
3 of 5 stars Reviewed yesterday NEW

Rooms were small in size but updated. The bathroom was the highlight with the tile shower and rainfall shower head. Lobby area was crowded at times and elevators needed attention. They were old and small. Overall visit was average, location was great being a block off Michigan Ave.

Stayed September 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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268 reviews from our community

Traveler rating
    115
    113
    27
    9
    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Panama City, Florida, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

My family and I stayed here for four nights and loved it. The staff were friendly, rooms were nice and clean, and it is in the perfect location. The cost was half of the price of the hotels in the same block. We would certainly book here again.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Knickerbocker is in such a great location that you might be able to overlook some of it's shortcomings......our King room was really small with just barely enough room to walk around the bed; the bathroom was updated with granite and a rain shower, but the water pressure wasn't great (I had to rinse my hair for 5 minutes-and my hair is chin length) and the water temp was inconsistent; the carpet was threadbare in spots and there were nails sticking up in the threshold into the bathroom; we called for a bellhop when we were leaving, but we never got one so we took our own luggage out. All that being said, we had a great room rate as we were in Chicago for a wedding, so that made it a bit better.

  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec
Senior Contributor
45 reviews 45 reviews
45 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Not a bad thing to say about our 2 nights stay. Great location. Friendly staff. Live music (piano) in the lobby both nights.

We had a partial view of the lake. Not the best but we got a deal on Hotwire so I wasn't expecting a room with a view.

Got there early (11AM) and the room was ready.

Free wifi only in the lobby is the only reason I gave it a 4 and not a 5...

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 5 days ago NEW

The hotel was nice, but not great. Rooms were big and open, but the hotel only has 12 floors so not a good view of anything. Great location, right in the middle of everything. Rafael created an excellent experience for us, he was extremely accommodating to our needs. Would come back because of his service!

Room Tip: N/A hotel is only has 12 floors
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  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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London, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My room where clean and quiet, bathroom are ok but the water pressure in the shower are very low. Staff where friendly but sometimes a bit snobby. Lifts are a bit old and noisy. This hotel do not offer room service.

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gus E, General Manager at Millennium Knickerbocker Hotel Chicago, responded to this review, 5 days ago
Dear Guest,

Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt rooms were “quiet and clean”, but naturally disappointed that you felt our staff was “snobby”. This is an area that we are extremely passionate about and work at daily to continuously keep improving. Thank you again for your valuable feed back, we look forward to your return.

Yours in Hospitality,
Florencio Ferrao
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hove, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Amazing hotel, real old world charm, excellent location, staff so welcoming, every staff member helpful with any questions. We had a problem on first night as no bath in our room, instantly solved and we were relocated to a wonderful room. We travel from the UK to the U S every year and have experienced many hotels, Millenium will be our choice for future trips, they know how to look after people! Chicago is a beautiful city, so much to see and do and staying in a top hotel really made our visit one to remember.

Room Tip: Just to mention if you prefer to have bath in room, otherwise I would trust them explicitly to take...
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  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gus E, General Manager at Millennium Knickerbocker Hotel Chicago, responded to this review, 5 days ago
Dear Guest,

We love to read the praises of our recent visitors and we thank you for taking time from your day to share your experience. It is glad to know you think we have an “Amazing” Hotel and it I am pleases me to hear our staff was able to quickly accommodate your request for a Bathtub. We cannot wait to host you again on your next trip to Chicago.

Yours in Hospitality,
Florencio Ferrao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millennium Knickerbocker Hotel Chicago

Address: 163 East Walton Place, at N. Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#30 Luxury Hotel in Chicago
#49 Romantic Hotel in Chicago
#69 Family Hotel in Chicago
#73 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Millennium Knickerbocker Hotel Chicago 4*
Number of rooms: 306
Official Description (provided by the hotel):
A four-diamond landmark on North Michigan Avenue, the famous Magnificent Mile, this hotel welcomes you to the best location in the city for shopping, dining and business. European style and gracious service are the trademark of this elegant hotel and the 86 Millennium hotels around the world. One block from Water Tower Place, across the street from Bloomingdale's and within walking distance of most major attractions, this hotel offers personalized service and attention not found in the larger hotels. The hotel features the Martini Bar offering several kinds of martinis. Nix restaurant offers a bistro setting and features continental cuisine for breakfast & lunch. A complimentary fitness center and lakefront jogging path are designed to keep you fit while traveling. Enjoy Classic Chicago style only steps away from all the city has to offer. ... more   less 
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Also Known As:
Millennium Knickerbocker Chicago
Chicago Millennium Knickerbocker Hotel
Knickerbocker Hotel Chicago

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