This hotel is in an excellent location on the Gold Coast in Chicago, Il. A block or so from Water Tower, John Hancock, Gold Coast shopping and eating. The beds were very good, the service was high class and the winter rates were terrific (wish we had caught the $99.00 deal) The beautiful sliding bath room door does not have a lock, and is too close to the bed (doubles), but in a hotel room you are safe and among friends, so not a major for I and my husband. Nice size room and large tv. We stayed one night, we were not dissappointed.

Great location if you want to explore downtown Chicago. Pretty close to all the main spots.
Very clean hotel and friendly staff. The rooms are not very big, but a big walk-in shower is always a plus! I would definately return there.

A second stay at the Knickerbocker this year. Place is always bustling. Quick checkin. Nice room(though small) Nice bathroom with the big walk-in shower. Close to Michigan Avenue. Wife left some toiletries and we called. They have them and will ship them to us. Would stay again

I had a room reserved since July 2012, for our stay in November 2012.
I arrived at approx. 3:20 (check in at 3) and was told that because they were booked 100% the night before, the room was not ready. Still cleaning the room. I had 2 young kids with me, waiting in the lobby for an unclear amt of time really was not a good time. Hotel staff really did not care. We actually had reservations for dinner shortly after arrival, I needed to check in and get our room/kids settled, but had to cancel dinner. So really the first 2 -3 hours of our evening was ruined due to this.
If they are short staffed on cleaning, this really should be remedied.
At the very least, I would have liked to get a phone call prior to arrival stating that 3PM would not be possible; that way I could have come up with Plan B for the kids and our dinner reservation.
We typicall visit each year, this will be our last time at this hotel.