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“You get what you pay for!” 1 of 5 stars
Review of The Willows

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The Willows
2.5 of 5 Hotel   |   555 West Surf Ave, Chicago, IL 60657-6020 (Lakeview)   |  
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Ranked #41 of 167 hotels in Chicago
anchorage
2 reviews
Reviews in 2 cities Reviews in 2 cities
“You get what you pay for!”
1 of 5 stars Reviewed July 2, 2013 via mobile

If you are looking for the bare necessities, this place is for you. You will have a bed and place to take a shower but there is nothing spectacular about this place. The staff is average at best and seemed to be there just to get a pay check. There are many hotel options in Chicago, and this is one location that I will not be returning to.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marino44, Regional Manager at The Willows, responded to this review, July 4, 2013
Dear Guest,

Thank you for taking the time to post a review of your most recent stay at the Willows Hotel on TripAdvisor. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guest. It is of great concern that your experience fell short of your expectations especially the staff only being average during your stay. Please accept my sincerest apologies that you left disappointed in any way. This has been addressed with my team because we take great pride in our customer service and I can assure you that we have taken every measure to prevent this from happening again in the future.

We hope to get a chance to restore your confidence in the Willows Hotel.

Sincerely,

Keith E. Scott
Regional Manager
Broughton Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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335 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Amboy, Illinois
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 28, 2013

I just returned from spending four nights at The Willows in Chicago, IL. Very charming place! The rooms are kept nicely, the beds were WONDERFUL, and they have a connection with a health club. Be warned that the health club is about a 10-15 min. walk from the hotel, but well worth the walk. The bathroom is a bit small, but it is an older hotel with a lot of charm. They have a decent grab and run breakfast, cookies in the afternoon, and coffee/tea all day.The location is very good for finding great places to eat or to go out.

Room Tip: No restaurant at the hotel.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 24, 2013

Our daughter lives in Lincoln Park. We have walked by this hotel many times. It looked nice and close to her place. Finally stayed there 2 nights. Very nice and very clean. It is an older hotel but accommodations were nice and up to date. In room bar had beers for $2.00. Quiet at night. Very nice continental breakfast. Free pass to area health club. Only problem with that it was about four blocks away. They do have a parking garage down the alley with unlimited in and out. Not really a big deal as we could and did walk around the area . Felt very safe. Look forward to our next stay there.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 17, 2013

This hotel has the most incredible service I have ever experienced, and I've stayed at a lot of great hotels! The staff makes you feel at home immediately. They are full of helpful information about the neighborhood and are eager to make your stay a memorable one. The property is lovely, with clean rooms and comfortable furnishings. I would've liked more counter space in the bathroom, but that was an easy trade-off for all the other wonderful things about the hotel. The surrounding neighborhood is beautiful with lots of great restaurants and shops. It's an easy walk to most anything you need. I highly recommend this outstanding hotel!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2013

The employees at the Willows were among the most friendly I have encountered at a hotel. The hotel is in a safe and quiet neighborhood among other apartment buildings, but still convenient to bus lines, restaurants, coffee and other shops. My only suggestion would be to update the place a bit, at least starting with the beds. Beyond that, I have no complaints.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 9, 2013

My husband and I stayed here for 4 nights as we explored the city of Chicago. The hotel was great with a large and comfortable room, and an equally clean, spacious and well-lit bathroom. We appreciated having the working air conditioning unit in the room as it got very hot during our stay. The room was cleaned and made up every day, and we found it to be more than satisfactory. The single available elevator was a bit slow in arriving sometimes, but in an older building this is to be expected. Breakfast was included in our nightly rate and we did help ourselves some mornings, though not every day. There was a good selection of fresh fruit, baked goods (muffins, bagels, Danish, croissants), cereal, microwaveable pre-prepared breakfast sandwiches, coffee, tea and juice. It was great to have this option, especially on mornings when we had to leave bright and early. We found the customer service to be very warm and helpful, with all the staff that we encountered at the front desk taking the time to answer our questions thoughtfully and provide useful advice. Parking was a few steps around the corner of the hotel, and though it was down an alleyway, it felt quite safe and was always frequented by others using the parking facilities in that area. The entire neighbourhood around the hotel felt very safe and secure, even at night. There were lots of tasty restaurants to choose from (Stella's diner, and Wilde pub were really good, for example). You are not walking distance to the main sites to see in Chicago - we took public transit or drove, and this was easy as well and the hotel staff provided good directions. We enjoyed our stay here and would definitely recommend it! The reasonable price and terrific service would bring us back again - though not in the heart of downtown, you save money on your stay (including parking, which was a consideration for us) and the service is warm and sincere.

Room Tip: Rooms on higher floors will be quieter, though being in a city there is always some outdoor noise.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 30, 2013 via mobile

Really nice hotel, central and close to transport links. Free coffee and cookies in reception area, biggest highlight has been the extremely friendly staff though, everybody goes out of thror way to help and does it with a smile on their face - great service, we would definately return!

Was this review helpful? Yes 2
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.

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Additional Information about The Willows

Also Known As:
The Willows Hotel Chicago
The Willows Hotel
Willows Hotel Chicago
Willows Chicago
Address: 555 West Surf Ave, Chicago, IL 60657-6020
Phone Number:
Location: United States > Illinois > Chicago > Lakeview
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#32 Business Hotel in Chicago
#41 Spa Hotel in Chicago
#60 Family Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Willows 2.5*
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