My husband and I stayed here for 4 nights as we explored the city of Chicago. The hotel was great with a large and comfortable room, and an equally clean, spacious and well-lit bathroom. We appreciated having the working air conditioning unit in the room as it got very hot during our stay. The room was cleaned and made up every day, and we found it to be more than satisfactory. The single available elevator was a bit slow in arriving sometimes, but in an older building this is to be expected. Breakfast was included in our nightly rate and we did help ourselves some mornings, though not every day. There was a good selection of fresh fruit, baked goods (muffins, bagels, Danish, croissants), cereal, microwaveable pre-prepared breakfast sandwiches, coffee, tea and juice. It was great to have this option, especially on mornings when we had to leave bright and early. We found the customer service to be very warm and helpful, with all the staff that we encountered at the front desk taking the time to answer our questions thoughtfully and provide useful advice. Parking was a few steps around the corner of the hotel, and though it was down an alleyway, it felt quite safe and was always frequented by others using the parking facilities in that area. The entire neighbourhood around the hotel felt very safe and secure, even at night. There were lots of tasty restaurants to choose from (Stella's diner, and Wilde pub were really good, for example). You are not walking distance to the main sites to see in Chicago - we took public transit or drove, and this was easy as well and the hotel staff provided good directions. We enjoyed our stay here and would definitely recommend it! The reasonable price and terrific service would bring us back again - though not in the heart of downtown, you save money on your stay (including parking, which was a consideration for us) and the service is warm and sincere.
Rooms on higher floors will be quieter, though being in a city there is always some outdoor noise.
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