The Willows is a bit of a mixed bag, and depending on what matters most to you, you will find it more than acceptable, or you will never return. We will be going back. On the plus side, the location is excellent. The Willows is two blocks from the northern edge of Lincoln Park and the Trail that parallels the waterfront. It is also 100 feet from the Broadway, a tenth of a mile from Diversy, and 3 tenths of a mile from the L station. Also, the front desk staff is friendly and helpful. It was a pleasure dealing with them. There are a few issues though, as other reviewers have noted. The building is old and could do with a major remodel, but that would jack up the rates, which are below $200 a night on weekends and much lower weekdays. The hotel lobby has been upgraded, and, in our room, all of the bathroom fixtures are new. But, the wood furniture in the room has seen better days; it has just a tinge of shabbiness to it. The room was a generous size and clean. Because of its age, the floors creak in this building, you cannot walk down the hall without making some noise, and you will hear the guests above you walking around. A number of reviewers mentioned the staircases as a problem and we asked for a room away from the stairs as a result. Our daughter on the other hand was directly across from the stairs and elevator. Her only complaint was the “ding” from the elevator every time it stopped. While she did not care, we noticed that the stair case doors sometimes closed loudly. The much bigger problem would be hearing guests talk to each other as they emerged from the stairwell. Breakfast is as advertised, cold cereal, baked goods, coffee, juice, yoghurt, fruit, oatmeal, and bagels. The lobby has no tables designed for eating, however. Guests eat from end tables or a coffee table. Not a big deal in our view, but not a true breakfast room. If you are looking for a view from your room, you won’t find it here. The building is long and narrow with a straight hall down the middle. On one side of the building is an alley, and on the other is another building. We were on the alley side and did not notice any particular noise or other problem other than what you would expect from any urban hotel. Our daughter faced the other side and noticed that she was looking into the windows of the adjacent building. All in all, worth the price, and in our view a pleasant experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.