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“Great location” 4 of 5 stars
Review of The Willows

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The Willows
2.5 of 5 Hotel   |   555 West Surf Ave, Chicago, IL 60657-6020 (Lakeview)   |  
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Ranked #59 of 182 Hotels in Chicago
Certificate of Excellence
Lake Mary, Florida
Level Contributor
163 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Great location”
4 of 5 stars Reviewed January 1, 2013

Stopped in here in Decemebr 2012.
The hotel is discreetly located not far from N Clark St and Lincoln park.
The room was relatively big and had free wifi.
Receptionist were also helpful, they allowed me to print my Bulls game ticket off the computer as opposed to going to an interenet cafe to do so.
My only issue was the cleaning staff not turning up to clean the room until 16.30 which was far too late for me.
There is a free breakfast, and you can have coffee, hot chocolate, tea etc all day. At 16.00 they offer free cookies, which is a nice touch aswell.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank NickSFCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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587 reviews from our community

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 1, 2013

The hotel was very good, excellent Location,the breakfast was also good
Service was fantastic,especialyi at the front desk named Felix, he was very friendly and polite. He was very Heilpflanze in any matters!
I would recommend that hotel !

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Kubbix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Maine
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed December 31, 2012 via mobile

The Willows is a small hotel located near Lincoln Park in Chicago. Rooms were relatively large, with high ceilings and a great value. The minibar prices were very low. (But Trader Joe's and several other places to eat are very close). Room amenities were standard, robes were a nice touch.

The neighborhood is great. Hotel staff were ok, not overly friendly but efficient. A very convenient parking garage is just behind the hotel and only $17/night.

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Prlski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 31, 2012

İt's good located, rooms were decent but breakfast could be better. The service was excellent especially at the front desk staff named Felix was very polite and outstanding service. Overall a comfortable place to stay..to recommend!

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Miamibeeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2012

This is a great smaller hotel in Lakeview. I had a wonderful stay clean, spacious rooms. Decent breakfast and coffee 24 hours. Reception staff exceptional Felix, and Adrian were very helpful. Public transport easily accessible. I will definitely stay here again on my future stays.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Henry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 28, 2012

We were looking for a place to stay on the north side near Lincoln Park and chose The Willows on the strength of its reviews, its rates, its ability to accommodate 4 adults (2 teens) in one room, and because it offered cancellation up to 48 hrs in advance.

The hotel is located on a quiet residential street just a block from a very walkable business district. The building is old (historic, according to the website) and only 4 stories (fitting in with the neighborhood). The small lobby is nicely appointed ( see photo on their website) and our "double deluxe queen" room was spotless and the beds were very comfortable. The bathroom had newer fixtures but retained an older tile (that is still in good condition ). The amenities are Gilcrest & Sommes offered in large dispensers mounted near the sink and tub rather than individual vials. There were two soft bathrobes in the wardrobe. Overall, the effect is of updated but not gutted and completely redone accommodations. There is a chain- hotel style continental breakfast ( some microwavsble items) and complimentary Chicago Tribune in the lobby in the morning.

Parking is available in two parking garages within a block of the hotel. The hotel offers a parking pass for $ 17 that gives in- and- out privileges, a good deal.

Cons: part of the "charm" of an older building is the heating/cooling system. I was awakened overnight by the gurgling, wheezing, and knocking of the radiators (otherwise very quiet).
The facial tissues were off brand and like sandpaper (i had a cold and used a lot of them).

Bottom line: Clean, comfortable, good value for the area, we would stay here again, but I'll bring my own tissues!

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Paleoprof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Russia
Level Contributor
85 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 28, 2012

Room was comfortable and staff was friendly! But the breakfast was lacking and why have dvd player in the room if you have to pay to use it? The location was good only a couple blocks to the nearest L train! Some decent resturants were close!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank princecharming37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Phone Number:
Location: United States > Illinois > Chicago > Lakeview
Amenities:
Free Breakfast Children Activities (Kid / Family Friendly)
Hotel Style:
#14 Best Value Hotel in Chicago
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
Price Range (Based on Average Rates):
Hotel Class:2.5 star — The Willows 2.5*
Number of rooms: 55
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago

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