I just spent four nights at The Willows and was extremely pleased with everything the hotel and the neighborhood had to offer. The staff is remarkable, even going so far as to print out my boarding pass and tell me when the next bus or train would be coming. The rooms and lobby are very clean and the furnishings are lovely - bed wonderfully comfortable. The Wi-Fi is free and all worked well in the room. The breakfast was adequate - and coffee, tea and fruit is available all day long. I loved the neighborhood....convenient to everything. Shops, great restaurants and buses, trains and taxis are available just steps away. I would highly recommend this hotel and would have no problem returning the next time I am in the Chicago area.