The Willows hotel, conveniently liocated at Broadway and Diversey., provides a very good value. The metro and Lincoln Park are within easy walking distance, and getting a cab is quick. The rooms are comfortable and fairly spacious. A continental breakfast is provided, with complimentary newspaper. Our room opened onto an alley that did have some traffic early, although for us not a problem because we are early risers. the heating system is steam radiators, which is archaic. We turned it off and opened the windows. I imagine in the summer they install window AC units.
We will return on our next visit to Chicago.

The hotel is in a great charming historical neighborhood and just a few steps to the dynamic nightlife. Once I arrived to the hotel the clerk took my credit card and said the computer system was down to do a full check in. Once I arrived to the room I was impressed by the size but the decor was older and could use updating. The room felt more like a small Chicago apartment which was kind of cool. After arriving to the room I decided to shower and nap. While laying in bed with very few clothes on the room door started to open and it was an older couple who explained to me that they had been checked into the same room. I called downstairs and the clerk wasn't very apologetic about the situation, he stated the person working before him made the mistake. The whole situation was very upsetting and embarrassing. The hotel main entrance locks at night after 9 so you have to use your room key to gain entrance. The wifi was free and worked very well in the room.

We are Chicago residents and had to vacate our rented apartment after rats showed up in the kitchen after moving in. With two children, we needed something that was close by our daycare but weren't sure we could afford something downtown or in our neighborhood. John, the manager, gave us a wonderful rate after hearing about our experience. We stayed for 4 nights and the entire staff couldn't have been more friendly and helpful to us. The hotel is charming & quaint with a great location, wonderful bathrooms, nice ambiance and again a FABULOUS staff. Can't recommend it enough! My 3 year old daughter still talks about "Mr. Ricky", the valet, who greeted her every morning with a smile and a hug and gave her extra cookies. Only complaint would be that the A/C unit in the window wasn't pumping out cold air very well...but it was a very hot period and might have needed a break.

I stayed at The Willows after Thanksgiving with my wife and sister.
The hotel was in a great location, within walking distance of lots of bars and restaurants. (I'd recommend the Friar Tuck on Broadway) It's also handy for bus routes into the downtown area and loop.
The Willows is small and comfortable. It's different from the large dowtown hotels in that is has character and offers a personal service. My room was large and fresh.
Free wi-fi in our room was something that you don't often get with the big chains.
Overall a good experience and I'd stay here again.