We are Chicago residents and had to vacate our rented apartment after rats showed up in the kitchen after moving in. With two children, we needed something that was close by our daycare but weren't sure we could afford something downtown or in our neighborhood. John, the manager, gave us a wonderful rate after hearing about our experience. We stayed for 4 nights and the entire staff couldn't have been more friendly and helpful to us. The hotel is charming & quaint with a great location, wonderful bathrooms, nice ambiance and again a FABULOUS staff. Can't recommend it enough! My 3 year old daughter still talks about "Mr. Ricky", the valet, who greeted her every morning with a smile and a hug and gave her extra cookies. Only complaint would be that the A/C unit in the window wasn't pumping out cold air very well...but it was a very hot period and might have needed a break.