we hae just got back and want to start off with a Thank You to Alex and Alex (on the reception)for making our stay very pleasant. The Hotel has great views of Lake Michigan from our 34th Floor Room. Staying on the 34th Floor means we also had Complimentary Breakfast. The Hotel is well Maintained and looks like it has been kitted out for Business travellers, this means that the lobby has all the latest gadgets and gizmos. For example, there ae touchscreen tables that act as a eletronic chessboard/tour guide/GPS Map and much more things. Whilst you are there, check out the apple pie in the Chicago Burger Co.it's on the bottom floor and the pies are wonderful.

Lastly, it would be remiss of me to not mention the BOA Protest. Basically they breached security in the Lobby, but were Kicked out by the police. They then carried on outsde for 30mins or so.The General Manager wrote all the guests an apology letter

Stayed at the Sheraton Chicago Hotel and Towers for 3 nights. The hotel is large and well run. The location is excellent for any activities in the loop. High floors have good views of the river, the lake or the city. Rooms were well appointed and clean. I paid about $180 per night (before taxes), which seemed OK for the location, but not a super value. One quirk was that the room service was not available for lunch - you had to go to one of the restaurants in the lobby or the lower levels. The staff was extremely courteous and friendly, which is not always the case in big city hotels.

Stayed here 1 year prior for 3 nights and property was much better managed then. Returned this year for 4 nights (2 for a conference in hotel, 2 additional for pleasure). Can't say I'd choose to return here, even if the conference ends up being here once again next year. Once again, I stayed in an upper floor "corner" king club floor room.

My list of complaints:
1. Poor lighting in room--room was very dark at night. CFL bulbs were not of a high enough wattage/luminence.
2. General service throughout hotel was lacking. Received a fax delivered to my door 24 hours late--and was still charged nearly $15 for it. Never did a doorman open a door for me, even though they were always around and plentiful.
3. Hotel dining options were pathetic for such a huge hotel. Two nights we were forced out of the hotel to dine because the only dinner option in the hotel was Shula's Steakhouse (very expensive) or room service (expensive and limited options). Totally unacceptable for a hotel this size.
4. Club lounge has practically become a joke. Soft drinks are not readily available anymore except upon request from club room staff--who aren't always present. Continental breakfast pastry selection is good, but they don't even offer any eggs, hardboiled or otherwise, anymore. Evening cocktails has also become rather lame--food selections were rather limited and not very interesting. Massage chair in lounge was out of order. Lounge wasn't often very clean/presentable especially during peak hours.
5. Daily newspapers no longer delivered to room door in morning. Papers were available at/near the Club Lounge entrance by the elevators.
6. In-room high-speed internet access is not necessarily included on the Club Floor. I was booked under two different rates during my stay--conference rate (the more expensive rate) didn't include free internet while a promotional (less expensive) rate did include it. Ridiculous, especially for a Club Floor room.

The positives I'd care to mention are few. Like the other 2 Sheraton's I've stayed at in the past 18 months, beds were very comfortable (although they lacked an ample number of pillows!). Housekeeping was generally good--room was kept clean.

Overall, an overpriced, overrated hotel that is slipping in quality fast. Unless you get a great deal on the room rate, or need to stay here for a conference, I'd go elsewhere.

Since we got an incredible cheap price for the trip, I was not sure if it was going
to be good. It was. The rooms are average, bed unbelievable comfortable and
awesome view to the Navy Pier.
When we arrived there was a confusion about our trip having breakfast or not: they solved it without hesitation by saying we had, but also gave us 1 breakfast buffet (which was really, REALLY good) for the 5 of us, plus the afternoon snacks (which I'm sure we didn't have access to). So, just to point out: excellent service basically everywhere: at the check in, solving our little breakfast problem, at the restaurant.
The location is perfect, it is walking distance to Michigan Ave., the Millennium Park, it was really convenient for us.
I think I would stay here again!