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“marshmallow beds” 2 of 5 stars
Review of Sheraton Chicago Hotel and Towers

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Sheraton Chicago Hotel and Towers
4.0 of 5 Hotel   |   301 East North Water Street, Chicago, IL 60611 (Near North Side)   |  
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Breakfast for 2 Included
Ranked #52 of 174 Hotels in Chicago
San Francisco, California
Top Contributor
111 reviews 111 reviews
67 hotel reviews
Reviews in 58 cities Reviews in 58 cities
108 helpful votes 108 helpful votes
“marshmallow beds”
2 of 5 stars Reviewed July 22, 2009

On the plus side, it's a great location with great views of the river, and the lake. Steps from Michigan Ave and all the action.
On the down side, I was first put into a wheelchair accessible room, which had a low ceiling and an open bathroom (no tub, just side shower area of floor). While the bed in this room was "normal" (i.e. generally firm), the shower was only really useable as a handheld shower, as the water shot across the shower area horizontally with the head placed in the wall mount. After getting moved to another room (I couldn't deal with that for 3 more nights), I did get a great view of the river and lake and Navy Pier, but now I had what others have described as the bed from hell. So soft it's like sleeping in a marshmallow. Not something I've ever experienced in any other hotel ever. While it might sound appealing, it was so soft it was difficult to change positions and move around, and my companion actually had to sleep on the floor as it was too soft and bad for his back. When I complained about the bed at checkout they did remark that "they are working on that" which may mean they plan on replacing them, as many of my travel companions also complained about these beds. Solely for the horrible beds I would not recommend staying here (unless you want a really soft bed with no back support).

  • Stayed July 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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3,172 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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GEORGIA
1 review
5 of 5 stars Reviewed July 20, 2009

I just returned from a weekend at the Sheraton and I cannot say how much we enjoyed our stay. The staff was fabulous, location was out of this world, and I could sleep on those beds for the rest of my life! We arrived early Friday morning (way b4 check-in) and they already had a room ready for us. Dinner at Shula's may have been the best steak I've ever eaten, with service to boot!! Thanks, Sheraton, for a wonderful and memorable 40th B-day vacation.

  • Stayed July 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Springfield, Missouri
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 15, 2009

This hotel served a conventioneer and her husband very nicely for 4 nights, we'd surely consider it again. The location is great, on the river, near Navy Pier, the riverwalk, River North dining, Millennium Park. Reasonably close to mass transit. Hotel was in tip-top condition and we had great service. The main lobby bar was a nice space, though the prices were high. Hey, the loop is pricey. Everything we needed and more, so long as we had the means.

  • Stayed July 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ontario
Top Contributor
114 reviews 114 reviews
43 hotel reviews
Reviews in 55 cities Reviews in 55 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed July 15, 2009

In the interest of full disclosure we stayed here on points so i have no idea if this place is worth what the going rate (incidentally we stayed here on points because every hotel in chicago was charging 300+ a night!)
The service was bad but i believe the hotel had just hosted some army convention and was booked solid so every hotel guest was in the process of checking out and none of the rooms were ready - granted we were probably early for our reservation.
I loved the beds! But they were really squishy and apparently they were not the sheraton sweet sleepers that people are used to.
We got a room with a river view, not sure what this would be classified as. I liked it, the hotel was very convenient for walking.
We stayed only one night so we didn't use any of the ammenities.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Chicago, Illinois
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed July 12, 2009

After a long day walking up, down and around McCormick Place, my colleague and I looked forward to a luxurious night at a top rated hotel. Instead -

Our room was frigid. It took 2 calls to guest services and over an hour to get someone up to check out the problem, which couldn't be fixed. So, In July in Chicago, she just turned off the AC.

The drain in our bathroom sink was broken and stuck shut. After the experience with the air conditioner repair person, I rigged it open myself.

In the morning I went to the Concierge to see what could be done. He pointed me to the desk clerk. The desk clerk turned out to be about as helpful as the engineer and the Concierge before her.

Customer satisfaction is obviously not a priority at the Sheraton Chicago. Chicago has many fine hotels that value their customers. I'll stay somewhere else next time.

  • Stayed July 2009, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Jersey, United Kingdom
Top Contributor
185 reviews 185 reviews
76 hotel reviews
Reviews in 68 cities Reviews in 68 cities
168 helpful votes 168 helpful votes
3 of 5 stars Reviewed July 12, 2009

I have used this hotel once before for business trips to Chicago and had been very pleased so I gave it another shot. Second time was quite disappointing.

Arrival experience was bad: nobody helping with luggage and reception area crowded with people. There was a long line at the desk, with just a couple of people handling check-in and those in no rush to get more staff or get the customers checked in, it seems. Eventually some more staff came to help but I had to wait over 20mins to check in which is simply unacceptable. Furthermore, when I asked for the comment card so I could complain I was told they had run out - how convenient.

Having checked in, my room was then a major disappointment. It was very small compared with the room I had occupied on my previous visit - probably about half the size, was at the very end of a long corridor and felt rather dated in appearance. I emailed reception to complain and then went out. When I returned, there was a message offering me another room which I accepted without viewing because it couldn't really have been any worse than the room they gave me. Someone came to help me move my clothes because I had partly unpacked; the new room was almost identical to the first although marginally larger, with a new bed and on a Club floor. I guess at least they made an effort to address my complaint.

One of the reasons I chose this hotel was it has a pool. There were virtually no other people in the pool area when I was there, it was really nice. Also, I had one of the best massages I've ever experienced here.

I didn't use any of the restaurants, but the Club breakfast was quite good.

So, mixed feelings, still in search of the perfect Chicago hotel I guess.

  • Stayed June 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Nashville, TN
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 9, 2009

My husband and I stayed here on a recent trip to Chicago to see the Cubs play. The Pros: The location was excellent and there is a Boston Burgers restaurant in the back with tables on the river bank with really great hamburgers. The Cons: The beds were horrible, the hallways and rooms seemed outdated and a little grungy, and the service was fair at best. Overall, I was disappointed in this hotel. But since we got the room for $80 on Priceline, I guess we can't complain too much. If you want to stay at a Sheraton in Chicago, I would recommend the Four Points Sheraton where we stayed last year. It is a smaller hotel, much cleaner, more ammenities, much better service, and about a block from Michigan Avenue.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Chicago Hotel and Towers

Address: 301 East North Water Street, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in Chicago
#30 Romantic Hotel in Chicago
#31 Family Hotel in Chicago
#38 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Chicago Hotel and Towers 4*
Number of rooms: 1209
Official Description (provided by the hotel):
The Sheraton Chicago Hotel & Towers is within walking distance of Navy Pier, Millennium Park, Hancock Tower, and Michigan Avenue. We have 37 meeting rooms, including a luxurious 40,000 sq ft ballroom. ... more   less 
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Also Known As:
Chicago Sheraton

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