On the plus side, it's a great location with great views of the river, and the lake. Steps from Michigan Ave and all the action.
On the down side, I was first put into a wheelchair accessible room, which had a low ceiling and an open bathroom (no tub, just side shower area of floor). While the bed in this room was "normal" (i.e. generally firm), the shower was only really useable as a handheld shower, as the water shot across the shower area horizontally with the head placed in the wall mount. After getting moved to another room (I couldn't deal with that for 3 more nights), I did get a great view of the river and lake and Navy Pier, but now I had what others have described as the bed from hell. So soft it's like sleeping in a marshmallow. Not something I've ever experienced in any other hotel ever. While it might sound appealing, it was so soft it was difficult to change positions and move around, and my companion actually had to sleep on the floor as it was too soft and bad for his back. When I complained about the bed at checkout they did remark that "they are working on that" which may mean they plan on replacing them, as many of my travel companions also complained about these beds. Solely for the horrible beds I would not recommend staying here (unless you want a really soft bed with no back support).
- Official Description (provided by the hotel):
- The Sheraton Chicago Hotel & Towers is within walking distance of Navy Pier, Millennium Park, Hancock Tower, and Michigan Avenue. We have 37 meeting rooms, including a luxurious 40,000 sq ft ballroom. ... more less
- Reservation Options:
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- Also Known As:
- Chicago Sheraton