The PROS: VERY comfortable beds and pillows! Possibly the best I've ever experienced in any hotel! Also, fast elevators - which is good because this is a big place and gets CROWDED. Rooms were clean and not too much wear and tear on the hotel.
BE CAREFUL: We booked two rooms through a reputable internet Hotel booking site that I often used. The hotel LOST one of the reservations. Fortunately, I spotted it a day before I arrived and the booking site was able to pressure the hotel into making our room available.
The CONS: Nickel and dime, nickel and dime. You need to get a good rate... we paid an average of $100 per night for 4 nights, (not including taxes = 16%)... which is excellent, I think. You'll need it because you pay for everything else.
Garage is over $50 per day, internet in room starts at $15 per 24 hours, and don't even think of putting anything in the room fridge. The fridge is filled with sodas and juices ($5-6) and those little bottles of brand alcohol, ie: Dewars Scotch = $11! (and much smaller than the amount you would get in a real drink in a bar). If you take out the drinks and put in your own food, they will try to charge you $25 per day. And you can forget trying to squeeze anything in there, between their bottles. Not even a sandwich or a yogurt will fit.
We did not have a long check-in at 3 pm, but usually there is a long line. Make sure you carefully review your bill at check out. They have been known to overcharge.
LOCATION - depends on what you like. Centrally located and we loved being on the River. But 15 minute walk to the "L" trains or subway. Great supermarket, "Dominicks," two blocks away, if you need fresh food or supplies. They may come in handy too because eating in the hotel restaurant for breakfast is EXPENSIVE. $19 omelets? You bet! You'd better be wealthy if you have 2 or 3 kids with you. Better to find a breakfast joint outside... but you will have to walk at least 10 minutes.
Bottom line: Nothing memorable or original here - a chain is a chain is a chain. Just sleep there, go out for everything else and enjoy the great Windy City.
- Official Description (provided by the hotel):
- The Sheraton Chicago Hotel & Towers is within walking distance of Navy Pier, Millennium Park, Hancock Tower, and Michigan Avenue. We have 37 meeting rooms, including a luxurious 40,000 sq ft ballroom. ... more less
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- Also Known As:
- Chicago Sheraton