My third stay at this hotel and it has retained its great service. Part of a group of hundreds and impressed with the rapid check-in and the logistics of handling that many people for almost one week. On check-in there was some confusion about my room preference and it was resolved immediately. Ended up with a room with two windows and a fantastic view of Chicago and the river. So many things in walking distance including grocery store, wine store, great sushi restaurant straight down the street from the front door. Fast internet service. Comfortable room and good food at all conference meals. While in Chicago I always visit Shaw's, Roys's and this time added the sushi restaurant and Smith and Wollisky. All walkable and great. The only negative I experienced was the hot water in the shower. It takes a few minutes to warm up so go ahead and turn the water on and don't expect to get in immediately.