I was told my room was ready, checked in, was given my room key and proceeded to my room. While I was unpacking, the hotel staff entered my room! No knock, just used their key to enter. She said she was there to check the mini bar. I don't care why she was there, she should have knocked and waited! My room didn't have any hand soap. I asked a maid and she said they were out. She proceeded to say it happens all the time and they are told to tell guests to use the complementary body wash in place of soap. I also asked the front desk and they also stated they were out of soap. How do you run out of hand soap! I was less than impressed by the shower tile and grout which was severely neglected. The drain was so slow that even after turning off the water, drying off and putting on lotion, I snapped a picture of the standing water. There was a large stain on the carpet right inside the door, dust was built up on the shelves and there was a large amount of prior guests hair under the vanity. This hotel was not worth the $229/night price tag.
- Also Known As:
- Raffaello Hotel Chicago
- Official Description (provided by the hotel):
- Chicago’s only completely non-smoking 4-star boutique luxury hotel has the best location of any 4-star hotel, just steps away from Michigan Avenue in the heart of the Gold Coast. The famed Magnificent Mile, is just steps from Raffaello Hotel’s front door, as is shopping, theater, nightlife, restaurants, clubs, Navy Pier, Hancock Observatory, museums, zoos, and beaches. Amenities include breakfast room service, massage treatments, manicure and pedicure by Windy City Massage, concierge services, 24-hour business center, PC computer kiosks, 24-hour fitness center, valet parking, valet laundry, mini-bars, microwaves, rain forest showerheads, flat screen LCD TV’s, DVD players, in room safes, luxurious bathrobes, all cotton terry bath towels, 350 thread count sheets overlaying goose down duvets. 18th floor meetings and convention center. Every guest room is non-smoking as are the public areas validating our claim to being Chicago’s only completely non-smoking luxury boutique 4 star hotel, just off Michigan Avenue, the Magnificent Mile. Our newest addition, Drumbar, sits atop the 18th floor. Drumbar is a multi seasonal destination with a speakeasy style inside lounge and outdoor garden terrace. Designed as a drinking establishment to deliver warmth, style, and an energetic spirit of old meets new. ... more less
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