From the minute we walked through the door, we were treated like royalty. We never even had to hit the elevator button. Were given a complimentary bottle of champagne for our anniversary and use of the hotel BMW with driver -- never paid for a cab! The hotel was beautiful, view was stunning, linens and bed were so comfortable. Every employee was fabulous!

We've been here a few times prior, have brought our children twice. Complimentary hot cocoa brought to room upon arrival for those visits! All four visits to this newer hotel (stayed at old Park Hyatt as well) were perfect!

This was our second visit to the Park Hyatt. This was also the second time we did not get our promised upgrade. We see a pattern.... The view of the Lake very nice. The Magnificent Mile location - FANTASTIC! For a chain hotel, they have done a great job with plush beds and luxurious linens.

The only reason that I didn't clock "service" 5/5 was that a simple tea order took 20 minutes for room service to deliver, and the only reason "value" didn't get a 5/5 is that you'll always find slightly better value at an independent than a chain hotel, as they have to work harder to find customers. Otherwise I could only find fault here by being REALLY picky.

Location is as good as it gets, just far enough off the shopping strip to be civilized, close enough to have cachet. Service was good, a little too formal but it was the first time I've stayed so I guess the staff erred on the side of caution. Great room, nice size, good stereo (a big plus given that my favourite music store in the world is in Chicago and I always gluttonise CDs), huge bathtub with a jar of bathsalts (extra points!), ridiculously comfortable bed... But no tea/coffee making which was a shame, tho' I guess at this price point the cost of a room service coffee is immaterial.

I used the pool - a proper half-Olympic lap pool in a very good spa/gym complex. Full marks. And the reception staff knew the length too, so I could calculate my sets properly. I ate in the Japanese-esque restaurant, and while the sushi was only moderately authentic (there were some items you wouldn't find in Tokyo tho' you probably would in LA) it was excellent. Although the restaurant was clearly a power-dining venue they accommodated a solo diner and his trashy novel with aplomb.

The design of the place is very good, quality without being glitzy, and the staff are trained to the Nth degree, almost up to Swiss or Hong Kong 5* standard. If you have the money and are prepared to spend it, this hotel won't disappoint.

We had our company meetings at the Park Hyatt, so we booked rooms at the hotel. I thought that our room was amazing. The bathroom is still one of my all time favorites as is the view of the city. Additionally we ate at NOMI and it was a wonderful experience. The portions are small, but the taste is very abundant.