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“Fantastic Hotel on the Magnificent Mile” 4 of 5 stars
Review of Park Hyatt Chicago

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Park Hyatt Chicago
5.0 of 5 Hotel   |   800 N Michigan Ave, on Water Tower Square, Chicago, IL 60611 (Near North Side)   |  
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Breakfast at the Park
Ranked #9 of 174 Hotels in Chicago
GreenLeadersGold level
Philadelphia, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Fantastic Hotel on the Magnificent Mile”
4 of 5 stars Reviewed July 23, 2014

I stayed here for business in mid-July, 2014. Two nights.

I needed a place near a conference I was attending and while there are cheaper alternatives nearby, the Park Hyatt really delivered on all fronts. The room was beautiful, with a tremendous bathroom that had a unique sliding door pass-through which almost let you reach your bed from the large bathtub. I know it sounds odd, but it is really interesting, and if I were a bath person, would have been fun to try.

The bed was large and comfortable and had great controls over the window shades (one is a blackout shade, the other is sheer). The room was quiet and very spacious.

The workout center was fairly large for a hotel and was not crowded. Chilled towels, fruit-infused water and an attentive staff were highlights.

The location right near Michigan Ave was perfect and I was able to walk everywhere.

Last, the lobby follows recent trends of being "atmospheric" rather than focused on service, but I found all the people to be friendly and helpful -- from the front door, to the desk, to my smiling turn-down lady.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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826 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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English first
st louis, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

I proposed to my girlfriend at this hotel, and the staff helped me set everything up. The concierge helped me pick out restaurants, arranged flowers, and got me a car. Great service and wonderful experience!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 22, 2014

I stayed at the Park Hyatt while attending a meeting in Chicago and was disappointed by the overall feel of the hotel. While the room was beautifully decorated and had a lovely view of Lake Michigan, the staff was cool, and not at all welcoming or helpful. The location is great for exploring Michigan Avenue - an easy walk to many fun parts of Chicago.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Service
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London, United Kingdom
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed July 20, 2014

I will start with the good points (and there are many)
Hotel location is great being right in the heart of the Magnificent Mile close to all the shops and nightlife.
Hotel staff are every friendly and very helpful.
Restaurants/bars/lounge are very good and the food is of an excellent standard. The sushi in the lounge bar is very good and we had this both nights we were in Chicago.
Rooms are decorated in a modern style and are fitted out with classic designer furniture.
The bathrooms work well with a bigger than average soaking tub and separate glass enclosed shower. Bathroom toiletries are excellent with shampoo, soap, conditioner supplied by Le Tabu of New York.
Wifi is free and is very fast.
So what is the problem?
Well lots of hotels fall down when it comes to bedding or more particular the mattress. Unfortunately, it seems to happen to 5 star hotels just as much as it does to 3 and 4 star hotels.
Those of you who have read my review of the Park Hyatt Tokyo will know that the mattresses there are too hard whereas the mattress at the Park Hyatt Chicago is too soft. This is not an uncommon problem - I am writing this review from a Four Seasons hotel which has been equipped with the new Four Seasons Signature mattresses and guess what they are too soft.
The problem with a mattress that is too soft is that it does not offer the correct level of support for the spine when sleeping either on your back or side. Unfortunately, guests at hotels often confuse softness for comfort particularly as mattresses which are too soft are often equipped with a pillow top.
So overall this is an excellent hotel which would get 5 stars if the mattresses were up to the standard of the rest of the hotel

Room Tip: Choose a room overlooking the water tower on a higher floor
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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St Louis, United States
1 review
5 of 5 stars Reviewed July 20, 2014

Great experience with excellent rooms. Close to shopping and restaurants. Massage was good and has niice rooms for a couple's massage. Open area lounge has great service and a beutiful view of Chicago.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 17, 2014

Loved Loved Loved the Park Hyatt in Chicago. It is absolutely the best location in the heart of the Magnificent mile. The staff was so friendly and went out of their way to help with anything. The spa was also wonderful. You could walk to everything. Was great for shopping as you could always run back and drop some shopping bags at the hotel. Definitely planning another trip there soon!

Room Tip: Great views of the lake and views of the Watertower. Sometimes you could hear emergency vehicles bu...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Carmel, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 17, 2014

The beds were so comfortable and most all amenities we could need were already set up in the room. The room was very clean and smelled wonderful. The thermostat worked perfectly which is not always the case in some of the older downtown buildings. Great location, restaurant and facilities.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Chicago

Address: 800 N Michigan Ave, on Water Tower Square, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Chicago
#6 Spa Hotel in Chicago
#6 Business Hotel in Chicago
#9 Luxury Hotel in Chicago
#14 Romantic Hotel in Chicago
#16 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Park Hyatt Chicago 5*
Number of rooms: 202
Official Description (provided by the hotel):
Flagship luxury hotel, Park Hyatt in Chicago's best location. ... more   less 
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Also Known As:
Park Hyatt Chicago Hotel Chicago
Hyatt Chicago
Chicago Hyatt

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