Chicago is a world-class city full of wonderful top-tier hotels. That being said, the Park Hyatt is a very solid choice and although there wasn't anything wrong per se with the property, service, or amenities, I just wasn't floored. (Disclaimer: I am a self-professed hotel snob...)
I spend a GREAT deal of time, my boss and boyfriend would argue too much time obsessing over where to stay. In Chicago, within this price category, the choice came down to the Waldorf Astoria and the Park Hyatt. I chose the Park Hyatt because of a special "Third Night Complimentary" offer through my Amex Platinum Fine Hotels and Resorts: a Park King Deluxe with an outdoor terrace.
I had a terribly late flight arriving into Chicago Midway Airport at 11:30pm. No luggage or traffic meant a speedy arrival at the hotel. Yes it was 12:15 am on a Tuesday morning but there was no valet or bell man. Yes I had noted my late arrival in the reservations and also called that afternoon alerting the front desk of my late check-in time. It wasn't a huge deal but... small details that make a hotel truly stand out. Check-in was very quick and I allegedly received an upgrade to a terrace room (note: an end room not a corner room), although I'm almost certain I just merely received the room I booked. Again, I'm not expecting freebies and FHR doesn't guarantee the upgrade but please don't patronize me. I know what room I booked. I would have appreciated an honest "We didn't have an upgrade available because we are at full capacity."
Anyways, the hotel tower has a very small skinny footprint so only a handful of rooms on each floor. My room (308) was very clean and modern but has a quasi-remodeled look. The tufted scallop-shaped headboard, black granite, and cherry wood furniture looks like from the 1990s but some key pieces like the Geneva Sound dock, glass and steel table, and Eames chair has the quintessential modern look. It has great bones for a hotel of its age, large closets, 5 piece fixture bathroom (double sinks, enormous tub [fits two], stand-alone shower stall with dual heads, and separate water closet) and large closet. The closet had a fantastic lint brush, laptop safe, hairdryer, toothbrush/toothpaste and a shoe buffer. There's a long upholstered built-in bench at the entrance and the bed was very comfortable. The terrace was a decent size but unfurnished but was much too cold those days. There was a nice view of the historic Water Tower.
I had my first breakfast at Nomi on the seventh floor. Lots of business types and a beautiful view of the Water Tower again. Their version of Eggs Benedict and fruit plate was very decent. Service was very accommodating. After breakfast I had a massage at the Nomi spa. Great service, and nice massage but very small facilities. There's only two treatment rooms: a single and a couples room. It was again nice just don't expect a sprawling Spa at Encore Las Vegas. The pool looked beautiful and there was a steam room, lockers, and showers as well open to hotel guests without a spa appointment.
Daily housekeeping kept the room very neat and clean. Turndown was always performed nightly on time. Toiletries were always well stocked and replenished including the bath salts next to the tub. Breakfast the second morning was served through room service and was very good. Simply presented on a tray and very fresh fruit and pastries.
I checked out the last morning at 4:00 am and met the most pleasant Front Desk agent. She handled everything extremely well. Kudos to her but I don't remember her name....
Overall, I know there weren't any negative issues to fault but at the same time, there wasn't anything that stood out or really made my stay memorable enough to try again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.