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Park Hyatt Chicago: Traveler Reviews

5.0 of 5
800 N Michigan Ave, on Water Tower Square, Chicago, IL 60611 (Gold Coast)
Hotel amenities
Park Hyatt Chicago
Ranked #11 of 164 hotels in Chicago
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473 reviews from our community

Traveler rating
    352
    88
    19
    9
    5
See reviews for
Families
60
 
Couples
143
 
Solo
44
 
Business
144
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Atherton, California
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Many good points”
4 of 5 stars Reviewed February 15, 2013

We stayed at the Park Hyatt for a quick two night trip from the Bay Area. My husband had a business. We typically stay at The Peninsula (have stayed at the Waldorf Astoria as well), but we thought my accompanying him on this trip would be nice since the next night was Valentine's Day. The curb service is on top of arrivals and departures. The lobby is contemporary and very nicely done.
Other Pros are the room was very nice, so you do walk in first thing and have a very good impression. We had a lake view which made for a pretty view. The bed is definitely good quality and very comfortable. The 9th floor will allow some traffic noise that was tolerable and I'm sensitive to this issue. The big bath tub that can accommodate two has double sliding doors that open into the bedroom to create a very spacious feel and access the lake view. The location is perfect for downtown shopping and good restaurants.
Cons - if you are traveling with someone the doors of the closet and bathroom and drawers are awkward and somewhat of an annoyance. If drawers are open, the closet door has to be open and blocks passage to the closet, bathroom or door for the other guest. If you are showering and the bathroom door is open, you will bang it soundly against the shower which is pretty jarring. The doors open onto each other. When accessing drawers, closets, or taking a showers, you need to be mindful or you will experience the clashing of doors and block the other guest from access.
This is livable. We just found it odd to design the room that way. I'd stay here again for the economic value. Beautiful hotel, terrific Concierge (made hair appt for me quickly), front desk works efficiently. Friendly staff. Like I said pretty room. It's about $100 less than The Peninsula which remains our favorite. For quick trip mixing business with pleasure, it's a great value.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
“Perfect location for a luxury hotel”
5 of 5 stars Reviewed February 14, 2013

I recently stayed at the Park Hyatt Chicago. Even if i had been to his restaurant Nomi in the past it was my first stay on property. The staff was very welcoming and helpful with my luggage and boxes. I got an upgrade to a lake view room and it was nice to wake up in the morning overlooking the lake (i was on the 13th floor). When lot of hotels are still charging for internet, Park Hyatt offer it on complimentary basis to his clients, I absolutely love it.

the location remain for me one of the key of the hotel, you are right in the middle of everything.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
“Great room, great service, great hotel”
5 of 5 stars Reviewed February 13, 2013

Our schedule worked out so we happened to arrive at the hotel early, around 9:00 am. We hadn't asked for early check-in, so expected the desk staff would hold our bags and tell us to get lost for a while. Instead, we were quickly sent to a beautiful room with an amazing view. From that point on, every moment at the Park Hyatt was just terrific. Service of every kind was impeccable and quick. The desk people were welcoming and friendly; every bellman or room service waiter was knowledgeable and apparently anxious to help; even the doorman went out of his way to enthusiastically recommend restaurants and give us detailed directions. The rooms are sleek and beautiful, and, if a bit on the small side, shrewdly laid out so every square inch counts. The extra long window seat, piled with pillows, makes for lovely spot to sip a glass of wine and watch Chicago go by. Be sure to ask for a room on the lake/water tower side, and make sure it's high enough to clear nearby buildings if you want a view of the lake. The hotel is so well located, you can easily walk to shopping/Millennium Park/Art Institute/restaurants. A wonderful hotel staffed by warmhearted professionals.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne O, General Manager at Park Hyatt Chicago, responded to this review
February 20, 2013
Guest,

Thank you for choosing the Park Hyatt Chicago and taking the time to send your feedback about your recent stay. I truly appreciate your kind remarks about our team and am glad to know that they met your needs. I am very pleased that you enjoyed your room and view. We look forward to welcoming you back again and hope to exceed your expectations once again.

Sincerely,
Walter Brindell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, OH
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
40 helpful votes 40 helpful votes
“Very Nice Hotel”
4 of 5 stars Reviewed February 10, 2013

We are in a lovely room with a window seat and a very firm, comfortable king bed. The room has great lightling, including two bedside lamps that turn off quietly. There are both sheer and darkening blinds which raise and lower remotely. The bathroom had twin sinks and a wonderful showerhead. The only downside is that the closet is a little small if one wanted to hang up a weeks worth of clothing for 2 people. The hotel provides complimentary water in the room and coffee and tea on the first floor. The fitness center is great----many cardio machines, strength machines, free weights, mats and medicine balls. It's also cooled to a nice temperature. There is pool that is a couple lap lanes and long enough to really swim.

The restaurant has a nice view, but is really expensive. Around the corner is an Einstein's bagels and a tea shop, both of which are a less elegant but more moderate way to have breakfast. However, it depends on what you want. The hotel is across from Water Tower place and also close to bus and metro stops. There is valet parking---

I paid for this with airline points and I don't know what it costs in dollars and so whether it's worth it. Of course, that depends on what you want. There's no doubt, it is much nicer than a Hampton Inn and many others.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
“Great Hotel, Great Location.”
5 of 5 stars Reviewed February 3, 2013

I stayed at the Park Hyatt for a few days on business and was very happy with my overall experience. The service at this hotel is impeccable!

I checked in VERY early (7am) and was quickly given a room with no questions asked. The room is spacious and modern and comfortable with a large bathroom with separate toilet area, glass enclosed shower and large soaking tub. Bathrooms and beds are the most important areas in a hotel room for me and both were great. The large window bench overlooking Michigan Avenue below and Lake Michigan in the distance was a great place to sit and type out some morning emails.

I ate breakfast twice in the restaurant and the food was fantastic. The manager of the restaurant was amazing and went above and beyond in accommodating me after I was given wrong information by the front desk about when breakfast ended.

The hotel is perfectly situated if you enjoy shopping. Michigan Avenue has many high end stores within walking distance and Rush street is a few blocks away.

I would highly recommend this hotel!!!

Room Tip: Ask for a room facing Lake Michigan. Such a lovely view.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Chicago

Also Known As:
Park Hyatt Chicago Hotel Chicago
Park Hyatt Chicago Hotel
Hyatt Chicago
Chicago Hyatt
Address: 800 N Michigan Ave, on Water Tower Square, Chicago, IL 60611
Region: United States > Illinois > Chicago > Gold Coast
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Chicago
#10 Business Hotels in Chicago
#11 Luxury Hotels in Chicago
#13 Family Hotels in Chicago
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Flagship luxury hotel, Park Hyatt in Chicago's best location. ... more   less 
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Park Hyatt Chicago
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