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“Great Hotel, Great Location.” 5 of 5 stars
Review of Park Hyatt Chicago

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Park Hyatt Chicago
5.0 of 5 Hotel   |   800 N Michigan Ave, on Water Tower Square, Chicago, IL 60611 (Gold Coast)   |  
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Breakfast at the Park
Ranked #11 of 167 hotels in Chicago
GreenLeadersGold level
New York City, New York
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
“Great Hotel, Great Location.”
5 of 5 stars Reviewed February 3, 2013

I stayed at the Park Hyatt for a few days on business and was very happy with my overall experience. The service at this hotel is impeccable!

I checked in VERY early (7am) and was quickly given a room with no questions asked. The room is spacious and modern and comfortable with a large bathroom with separate toilet area, glass enclosed shower and large soaking tub. Bathrooms and beds are the most important areas in a hotel room for me and both were great. The large window bench overlooking Michigan Avenue below and Lake Michigan in the distance was a great place to sit and type out some morning emails.

I ate breakfast twice in the restaurant and the food was fantastic. The manager of the restaurant was amazing and went above and beyond in accommodating me after I was given wrong information by the front desk about when breakfast ended.

The hotel is perfectly situated if you enjoy shopping. Michigan Avenue has many high end stores within walking distance and Rush street is a few blocks away.

I would highly recommend this hotel!!!

Room Tip: Ask for a room facing Lake Michigan. Such a lovely view.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 30, 2013

Bottom line: One of the better hotels to stay at for comfort and service, with Michigan Ave location that simply can't be beat, BUT the price is out of sight unless luxury prices are your range. The bar and restaurant at the top are excellent meeting points for drinks and/or business.

I stayed at the Park Hyatt when Hurricane Sandy canceled my flight back to the East Coast, and had to scramble for a Michigan Ave hotel. Only the Park Hyatt had a room available at short notice, but I paid full fare (in excess of $400) for a suite. This is absolutely one of the best suites I've *ever* stayed in, but I could not justify the price in the end. If you stay here, try getting a deal through an online service, but even then it's going to be pricey.

Service is superb - reception, concierge and baggage are all responsive, helpful and prompt. The room was large and very modern with a comfortable bed and a thoroughly luxurious bath sporting a jacuzzi tub and two(!) mini tv monitors in addition to the giant flat screen in the main room. Separate shower and toilet. The closet was more like an old school valet trunk; I haven't seen the sheer number of men's and women's grooming and clothing accoutrements in any hotel outside of a Gulf five star. I half expected Jeeves the Butler to leap from a side door.

The top of the hotel sports a cool bar/restaurant with free wifi that is worth knowing even if you don't stay at the Park Hyatt. The bar serves up a good cocktail and great appetizer-type foods and sandwiches. A little pricey, but worth the indulgence for a business meeting or perhaps meeting friends for a drink/date before moving on. There's a great wall-line window that shows Michigan Ave (nice in the evening). It's on the same floor as the (unbelievably well-appointed) spa. The restaurant is equally comfortable and a little pricey (to be expected). Food is sort of an international fusion, and I found it quite tasty.

At the end of the day, I just couldn't justify the price outside of the emergency I had. If you're the type of person who is willing to pay luxury prices for the privilege of retiring to a place that sports such amenities, then this is your place. Me, I think Park Hyatt's a great hotel, but if I go back it will be because I found a steep discount.

  • Stayed October 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orlando, Florida
Top Contributor
74 reviews 74 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed January 24, 2013

The Park Hyatt Chicago is the crown jewell for the Hyatt Brand, as far as I am concerned. Everything that you could want in a downtown business hotel is here....the location is perfect, on the famed Miracle Mile at the Water tower...the exterior is sleek and modern....the rooms are tastefully decorated and have all of the most modern amenities....the bed is one of the best you will ever sleep in (I ordered the bedding from the hotel for our home)....the shower and toiletries are wonderful....the gym is not large but well equipped with free weights and modern cardio equipment as well as at least 10 different universal machines....the Restaraunt Nomi is amazing. It may sound strange but I don't believe that I have ever had a better tasting egg white omelette than at this hotel....Now aside from all of this, the people here are some of the best in the Hyatt system from the doorman that greets you when you walk in to Donald, the concierge, who is as friendly as his is knowledgeable about Chicago, and he knows just about everything to do and everywhere to eat in the city. If they could only turn up the outside temp by about 50 degrees in January. If you are in Chicago on business, you will NOT find a better place to work, eat, work out and sleep!

Room Tip: Ask for a room with a view of Lake Michigan
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 24, 2013

This is a beautiful hotel. The lobby is stylish and...I guess serene is the best word. To walk in off the hustle and bustle of Michigan Avenue is pretty awesome. Great restaurant. I especially enjoy the view during breakfast while reading the paper. In the summer, they have an outdoor bar that's great for a Friday cocktail. Service is excellent.

Room Tip: Views of the lake or Michigan Avenue are awesome.
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Northbrook, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2013

Our room of the Park Hyatt faced Michigan Avenue and a beautiful view east to the lake. The rooms are modern and cozy with top notch furniture. The hotel is located in the heart of the best shopping in Chicago and and tons of fabulous restaurants on the Gold Coast. Threes a small eating area off the lobby for breakfast food but not much room to sit in. It's busy, however. There's not much sitting space in the busy lobby ,however we were there in July and found it comfortable. The rooms were always done when we returned from our daily goings on.

Room Tip: Our room was midway up and dead center to a green area below and the lake straight ahead. The hotel...
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Versailles, Kentucky
Top Contributor
55 reviews 55 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 19, 2013

Park Hyatt is in a great location & if you request a lake view it cannot be beat! From the moment we arrived...valet to front desk to house keeping delivering a real crib within minutes....our stay has been perfect! This was a much improved stay over our first experience. Thank you, for restoring my faith in the Hyatt Brand!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 18, 2013

I have stayed at this Park Hyatt twice in the last year. Both stays were extremely pleasant and as a diamond member, I was upgraded to the corner respire room, which is much larger than the standard room. It appears that they haven't updated the furniture in this hotel since the mid-90s and is soon due for a refurbishment given the price point though I do believe that they have replaced the furniture in the suites.

Service is good but not as good as competitors such as the St. Regis where you are welcomed with champagne, led to the elevators by a receptionist, and shown around your room. In addition to this, I found that turn down service at the Park Hyatt to be subpar. It's nice that they leave the water bottle and glass by your bedside, but what happened to placing a small something such as a piece of chocolate?

Breakfast was included as a diamond member and I highly recommend the restaurant, NoMI. Breakfast was delicious, my favorite being the health shakes in the morning -- the 'greens' shake was my favorite.

Overall, nice hotel and would definitely return if the price is right.

Room Tip: Ask for a corner respire room
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Park Hyatt Chicago

Also Known As:
Park Hyatt Chicago Hotel Chicago
Park Hyatt Chicago Hotel
Hyatt Chicago
Chicago Hyatt
Address: 800 N Michigan Ave, on Water Tower Square, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Chicago
#8 Business Hotel in Chicago
#10 Luxury Hotel in Chicago
#11 Spa Hotel in Chicago
#13 Romantic Hotel in Chicago
#23 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Chicago 5*
Official Description (provided by the hotel):
Flagship luxury hotel, Park Hyatt in Chicago's best location. ... more   less 
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