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Park Hyatt Chicago: Traveler Reviews

5.0 of 5
800 N Michigan Ave, on Water Tower Square, Chicago, IL 60611 (Gold Coast)
Hotel amenities
Park Hyatt Chicago
Ranked #11 of 164 hotels in Chicago
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473 reviews from our community

Traveler rating
    352
    88
    19
    9
    5
See reviews for
Families
60
 
Couples
143
 
Solo
44
 
Business
144
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Versailles, Kentucky
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Our second stay here was over the top!”
5 of 5 stars Reviewed January 19, 2013

Park Hyatt is in a great location & if you request a lake view it cannot be beat! From the moment we arrived...valet to front desk to house keeping delivering a real crib within minutes....our stay has been perfect! This was a much improved stay over our first experience. Thank you, for restoring my faith in the Hyatt Brand!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Very nice, but a bit dated”
4 of 5 stars Reviewed January 18, 2013

I have stayed at this Park Hyatt twice in the last year. Both stays were extremely pleasant and as a diamond member, I was upgraded to the corner respire room, which is much larger than the standard room. It appears that they haven't updated the furniture in this hotel since the mid-90s and is soon due for a refurbishment given the price point though I do believe that they have replaced the furniture in the suites.

Service is good but not as good as competitors such as the St. Regis where you are welcomed with champagne, led to the elevators by a receptionist, and shown around your room. In addition to this, I found that turn down service at the Park Hyatt to be subpar. It's nice that they leave the water bottle and glass by your bedside, but what happened to placing a small something such as a piece of chocolate?

Breakfast was included as a diamond member and I highly recommend the restaurant, NoMI. Breakfast was delicious, my favorite being the health shakes in the morning -- the 'greens' shake was my favorite.

Overall, nice hotel and would definitely return if the price is right.

Room Tip: Ask for a corner respire room
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, FL
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Outstanding Hotel - Didn't want to leave”
5 of 5 stars Reviewed January 7, 2013

Love this hotel! The location is great and the view is amazing. Service was top notch, every employee was happy to help and bent over backwards to be accommodating. Any request was met with a warm and sincere “I would be happy to take care of that” attitude. Room Service was amazing. We wanted to watch Football game in our room and order some snack food but, other than the kids menu it was kind of fancy for just a casual night in. When I asked if they had any Nachos they volunteered to make them special for us. The chef had to make homemade salsa to accommodate our request! (Thank you Chef Michael) There are many beautiful hotels with great locations in Chicago but people at the Park Hyatt Chicago are truly exceptional make all the difference in the world.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
1 review
1 helpful vote 1 helpful vote
“maximum luxury”
5 of 5 stars Reviewed January 3, 2013

I loved this hotel! The staff is incredible, anticipating every wish/need. We felt so pampered. Location is perfect and the rooms are beautiful! The breakfast and room service is top notch. Loved the small touches, like the candles and bath salts, the TV above the bathtub, the wonderful wines in the room. The view is amazing - an upgrade to a lake view is recommended and well worth it.

Room Tip: An upgrade to the lake view is worth it!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Billie C about Park Hyatt Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Illinois
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
“Does it get any better than this?”
5 of 5 stars Reviewed January 3, 2013

All I can say is First Class all the way! From the check-in, to the remote curtains, this is truly first class service. I was really impressed with the BMW shuttle service. Or should I say, they drive you around in a new 7 series BMW! The doorman knew our names and addressed us each and every time we entered. I will be honest, I fly first class from time to time, I've even flown BusinessFirst to Europe, Asia, Hawaii and Mexico. I've stayed at the Intercontinental and the Four Seasons. This was the best experience I've ever had at a hotel. THE BEST EVER!!

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Park Hyatt Chicago

Also Known As:
Park Hyatt Chicago Hotel Chicago
Park Hyatt Chicago Hotel
Hyatt Chicago
Chicago Hyatt
Address: 800 N Michigan Ave, on Water Tower Square, Chicago, IL 60611
Region: United States > Illinois > Chicago > Gold Coast
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Chicago
#10 Business Hotels in Chicago
#11 Luxury Hotels in Chicago
#13 Family Hotels in Chicago
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Flagship luxury hotel, Park Hyatt in Chicago's best location. ... more   less 
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Park Hyatt Chicago
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