I have stayed at this Park Hyatt twice in the last year. Both stays were extremely pleasant and as a diamond member, I was upgraded to the corner respire room, which is much larger than the standard room. It appears that they haven't updated the furniture in this hotel since the mid-90s and is soon due for a refurbishment given the price point though I do believe that they have replaced the furniture in the suites.

Service is good but not as good as competitors such as the St. Regis where you are welcomed with champagne, led to the elevators by a receptionist, and shown around your room. In addition to this, I found that turn down service at the Park Hyatt to be subpar. It's nice that they leave the water bottle and glass by your bedside, but what happened to placing a small something such as a piece of chocolate?

Breakfast was included as a diamond member and I highly recommend the restaurant, NoMI. Breakfast was delicious, my favorite being the health shakes in the morning -- the 'greens' shake was my favorite.

Overall, nice hotel and would definitely return if the price is right.

Love this hotel! The location is great and the view is amazing. Service was top notch, every employee was happy to help and bent over backwards to be accommodating. Any request was met with a warm and sincere “I would be happy to take care of that” attitude. Room Service was amazing. We wanted to watch Football game in our room and order some snack food but, other than the kids menu it was kind of fancy for just a casual night in. When I asked if they had any Nachos they volunteered to make them special for us. The chef had to make homemade salsa to accommodate our request! (Thank you Chef Michael) There are many beautiful hotels with great locations in Chicago but people at the Park Hyatt Chicago are truly exceptional make all the difference in the world.

I loved this hotel! The staff is incredible, anticipating every wish/need. We felt so pampered. Location is perfect and the rooms are beautiful! The breakfast and room service is top notch. Loved the small touches, like the candles and bath salts, the TV above the bathtub, the wonderful wines in the room. The view is amazing - an upgrade to a lake view is recommended and well worth it.

All I can say is First Class all the way! From the check-in, to the remote curtains, this is truly first class service. I was really impressed with the BMW shuttle service. Or should I say, they drive you around in a new 7 series BMW! The doorman knew our names and addressed us each and every time we entered. I will be honest, I fly first class from time to time, I've even flown BusinessFirst to Europe, Asia, Hawaii and Mexico. I've stayed at the Intercontinental and the Four Seasons. This was the best experience I've ever had at a hotel. THE BEST EVER!!