Love this hotel. It is my favorite in Chicago and in a great location. The rooms are lovely and the bathrooms beautiful. The concierge was very helpful and they have a courtesy car to take you anywhere within a 2 mile radius- very nice for getting to a restaurant on time! It remains a top notch hotel.

I stayed here for 4 nights over Thanksgiving and it was a calm respite from the shopping crowds at the Magnificent Mile. Appreciated the self service pantry at the lobby area. Staff were friendly and efficient. The rooms are large with a very comfortable bed. There's free bottled water everyday but no coffee facilities in-room. However, you can get woken up by noisy guests in the corridor and door slams. Ask for a room with a view.

To remembering my name to surprising us with a driver to take us to our favorite restaurant in Chicago (in a benz, no less) despite them previously saying the car was taken, this is a top notch hotel in Chicago. The bathroom was a dream come true, with candlelit baths and rain showers. My body has never "melted" into my sleep before. Oh? And the bed is heaven.

We booked our room thru AMEX Fine Hotels & Resorts program so we had some perks. This is for a business trip. Wonderful program via AMEX. Lots of amenities: a. Room upgrade (facing the Water Tower & Lake Michigan); b. Noon early check-in upon availability; c. Daily continental breakfast for two at NoMI (beautifully cooked Brioche French Toast with port wine blueberries & candied pecans); d. 4pm guaranteed check-out; e. $100 F&B credit which we blew off at NoMI for our first dinner in Chicago; f. use of the hotel car within 1 mile of the hotel which I reserved to bring me to work all 3 mornings on those really cold Chicago mornings &; g. Complimentary 3rd night with 3 consecutive nights. We loved the location. The bed is probably one of the best beds we've had in a hotel. I love the black-out shades. The WIFI works great. The hotel housekeeping staff is very responsive. (I wish the front desk people could be a little bit more warm.) And the hotel felt really safe. Being in a nice hotel does make a difference especially when you are out of your usual environment to manage an important project. We hope to be back!