I stayed here for 4 nights over Thanksgiving and it was a calm respite from the shopping crowds at the Magnificent Mile. Appreciated the self service pantry at the lobby area. Staff were friendly and efficient. The rooms are large with a very comfortable bed. There's free bottled water everyday but no coffee facilities in-room. However, you can get woken up by noisy guests in the corridor and door slams. Ask for a room with a view.