We stayed at the Hyatt McCormick Place and loved it!! Service was excellent, rooms very nice, the pool was warm and wonderful. Great finess center!! Very convenient to soldier field!! Would definitely stay here again. Highly recommended!

Let's just say the front desk cares what you think about the place. So...upper management is doing its job.

They take care of you when they mess up.

Part of me wishes that they didn't mess up.

The hotel plays the part however, it is 50 ft from the main lobby of the convention center. Beats the hell out of waiting for a shuttle.

other stuff: walls are waaaay too thin, business center is clean but a rip off

If the first room I checked into was clean I would have been happier--the location couldn't be better for access to McCormick Place.

The business center was useful, but I preferred the Kinko's in McCormick Place. I didn't take advantage of the Restaurants in the hotel--much prefer to check out some new places in Chicago.

Parking seemed a bit expensive and honestly, why can't the staff read? If the sign says entrance and exit to the parking structure... why would they block it off and allow people to almost get into accidents.

The room is modern but they should join the ranks of hotels providing free internet.

I attended the NRA trade show last weekend and stayed at this Hyatt for two nights. First, let me say that the public areas were very nice. The employees we came into contact with were FANTASTIC, especially at the front desk, housekeeping and gift shop/convenience store. Definitely a typical Hyatt experience - UNTIL you walk into the room. OMG. If you blindfolded me, took me into the room, took the blindfold off and asked me what hotel chain's room I was standing in I would have to say Holiday Inn. This is not to say that the Holiday Inn is in any way a terrible chain - but Hyatt standards are most definitely not met in these rooms. For the over $200 per night charged it doesn't even come close to being acceptable. The closet is even covered by a CURTAIN. There is no safe in the room (for a business hotel?), no magnification mirror (small annoyance), the towels were so thin and dare I even mention the toilet paper? I'm sure some prisons use softer toilet paper. Forget the coffee too - ugh, the room had the single serve piece of plastic junk coffee maker that drips out one cup of (horrible) coffee at a time in about 10 minutes. Most of the hotels at this price range also offer WIRELESS internet access (some without cost) but I was tethered to the desk and had to pay an additional $10 for 24 hours of internet access (or take my laptop over to the convention center where it is FREE).
If you HAVE to stay here, it is convenient to the convention center and the rooms are kept very clean by a wonderful housekeeping staff.
Perhaps it is because I am used to our Florida Hyatts that are impeccable and luxurious that I am aghast at this particular location. I saw many hotels in the downtown area that would put this hotel to shame - and it would cost the same to take a cab out to the convention as it did to take a cab out of the convention area to downtown (where there is absolutely nothing to do after the convention closes each day). If you have to pay more to stay downtown it would be well worth it - IMHO.
Frankly, this should not be called a Hyatt - nice standard hotel, but not Hyatt.