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Hyatt Regency Chicago: Traveler Reviews


151 East Wacker Drive, Chicago, IL 60601
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68% Recommend
3.5 of 5 stars 702 reviews
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[ Date ] [ Rating ]
Absolute nightmare - overbooked, displaced, and then charged for a room I didn't even stay in.

Hyatt Regency Chicago

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1 of 5 stars
rkv9925   1 contribution
rkv9925
Nov 5, 2009 | Trip type: Business

I stayed here for a conference with a reservation for one room. The hotel was overbooked and we were forced to stay one night in a different hotel. In the process of checking back in to the Hyatt for the rest of the nights, somehow two rooms were created under my name. I received keys to one room, and when checking out, was informed of only one room. The bill was split between my roommate and I. Upon checking my card, I found that I was charged not only for half of one room, but a full bill for a room I never stayed in. When disputing the claim, I was informed that the extra charge could not be removed because someone did stay in that room. Does this hotel not check if they gave keys to anyone, if anyone actually checked in and used a room, or inform someone when they check out about all of the rooms listed under their name?

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay November 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since November 05, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $238 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Well located but huge conference style hotel

Hyatt Regency Chicago

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3 of 5 stars
Smillie1   3 contributions
london
Nov 5, 2009 | Trip type: Business

Spacious rooms and friendly service depsite being a monster of a hotel. Clean and functionable and in a good location

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since September 22, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $238 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
LOUD

Hyatt Regency Chicago

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3 of 5 stars
Taurus8808   2 contributions
Nov 3, 2009 | Trip type: Couples

The restaraunts and the gym were very nice but the room was very loud, you could hear everything in the adjacent rooms and the housekeeping staff were extremely loud in the morning out in the hallways, also the bathroom was not very clean...the floor was sticky and the counter top was stained

  • Date of stay November 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since November 03, 2009
  • Would you recommend this hotel to a friend? No
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Average price*: $238 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Location

Hyatt Regency Chicago

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4 of 5 stars
polarbear123   6 contributions
Chicago, Illinois
Nov 1, 2009 | Trip type: Couples

We live in the burbs but wanted a nice getaway for the weekend as we had dinner and theater plans for the weekend. We ended up at the Hyatt Regency via Hotwire. We got a rate at about 50% off of the rack rate on the Hyatt website. After talking to people this seems to be a hotel that comes up on the discount hotel sites (hotwire, priceline) often as it is HUGE. We were happy we ended up here.
It was convenient to everything. We parked at the Millenium Park garage for $24 for 24 hours. There weren't in and out privileges like the valet parking at the hotel which was about $50, but since everything was close that wasn't needed. We walked down Michigan Ave and considered going to Navy Pier but it was just too darn cold out. Our room was nice and the bed was great. We were at the end of a hallway in the West building so the noise factor was minimal. We had drinks at the Big Bar and DaddyO. Both were typical hotel bars, nice atmosphere but a bit pricey. The staff was friendly and attentive. While I don't think I'd pay the rack price for this hotel, I'd be willing to gamble on the discount sites to get something like this again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since December 28, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $238 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Good value, huge, good for many occasions

Hyatt Regency Chicago

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4 of 5 stars
Elmer&Lizette   55 contributions
Gulpen, The Netherlands
Nov 1, 2009 | Trip type: Couples

We stayed in this hotel for the Chicago Marathon. It was so busy that at first it felt like we arrived at an airport instead of a lobby. The hotel could use a major update to keep up with the newer, stylish hotels in the city.
Our room (in the west tower) was spacious, comfortable, just a bit too dark. We did'nt experience any problems with noise from the hallway or other rooms.
Location is great. Right in between the magnificent mile and milenium park.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since March 07, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $238 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hyatt Regency Chicago Also Known As

  • Chicago Hyatt Regency
  • Hyatt Chicago
  • Chicago Hyatt
Address: 151 East Wacker Drive, Chicago, IL 60601