The Hyatt is the Hyatt. I have been staying there on and off for more than 20 years. The hotel is well run, clean and well managed, but it's nothing special when compared to other upscale hotels in Chicago.
I know. I commute to Chicago every week and have done so for the past year and a half. I've stayed in dozens of different hotels.
My room was a queen and very small. The staff person who helped me use the kiosk check-in devices knew that and mentionned it to me as soon as he saw the room number. "Yes, it's not the king you were hoping for and the room is smaller than most, it does have a great view."
The view was decent - a partial shot of the Chicago River and many other high rises - but not great.
I guess I shouldn't complain though. I booked through Hotwire and got a very reasonable price, so it's not unexpected that I wouldn't get an "A" room. On other trips I received rooms that were quite spectacular. I guess it depends on the occupancy.
The room was comfortable and clean. Only a stand up shower, so if you are a bath person, make sure you ask when you check in.
I do not eat or drink in any of the restaurants at the Hyatt. They are very expensive and the food is only average at best. There are many close by restaurants that guests can walk to that have better food and are more reasonably priced.
I was only there for one night this trip so I didn't use any of the other ammenities.
The new check in kiosks actually took longer to use then stepping up to the counter, but that could have been "user error". I'm guessing when the lines are long the kiosks will be a welcome opportunity to check in, and as I get more proficcient, the processing will be faster. As mentionned, there was a staff person there assisting. he was very helpful and knowledgeable.
Two pet peeves about this hotel - no free wifi and they won't let you use your frequent stay number if you book through Hotwire. I get why they do that and don't expect credit for a discounted room, but at least by using your number, you could get a free paper in the morning and at least be recognized as a Gold Passport member. I always mention that to management but one person isn't going to change their business model.
Overall the hotel was fine and I would recommend it if you can get a good rate. It's close to Mag Mile, nightlife and restaurants and shopping. Also convenienet to many modes of transportation - the "L" both airports, and Metra trains to the 'Burbs, as an example.
- Official Description (provided by the hotel):
- Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown Chicago, Illinois hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently connected to the Illinois Center and within minutes of the Magnificent Mile.We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and new restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more less
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- Also Known As:
- Hyatt Regency Chicago Hotel Chicago
- Chicago Hyatt Regency
- Hyatt Chicago