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“Excellent Location - But Is It Necessary?” 2 of 5 stars
Review of Hyatt Regency Chicago

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Hyatt Regency Chicago
4.0 of 5 Hotel   |   151 East Wacker Drive, Chicago, IL 60601 (Downtown / The Loop)   |  
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Ranked #89 of 177 Hotels in Chicago
GreenLeadersSilver level
Gaithersburg, Maryland
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
Reviews in 33 cities Reviews in 33 cities
57 helpful votes 57 helpful votes
“Excellent Location - But Is It Necessary?”
2 of 5 stars Reviewed May 27, 2008

This is a conference hotel primarily. The property is huge, so it's easy to get lost. At $48 per night parking, it's far better to take public transportation or even taxis to get around town. I love Chicago, and the hotel's location was good for walking and shopping. However, you can get around town fairly easily without having to shell out hundreds of dollars per night, plus all the overpriced extras at this hotel. The hotel has a vibrant profit center from its conference facilities, so unless you're here for a conference, it's not worth the money to stay here.

  • Liked — Location was nice.
  • Disliked — Everything costs money, lots of it!
  • Stayed May 2008, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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4,125 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fairfax, VA
Top Contributor
77 reviews 77 reviews
32 hotel reviews
Reviews in 50 cities Reviews in 50 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed May 23, 2008

A very pleasant hotel, but sheesh, the prices!

$48 a day to park!!!

$5 a day to use the room safe.

$13.61 a day to use the internet.

$25 a day to use the mini-fridge (which I needed to keep meds cold)

Exorbitant room service prices.

And so on, and so on.

Stayed April 2008
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rodetripper
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 19, 2008

We stayed here on Saturday night, the beginning of the National Restaurant Association convention, which brings 74,000 people to Chicago. We had booked for two people on Priceline, and I know from previous stays that some Hyatt Regencys won't put rollaways into some of their rooms. We solved the problem by using 1-800-CHECKIN. I think you may have to join their free Passport Club to use this service. You can call this number the day of your stay, any time, and get your room blocked out for you on the phone at that time. The woman on the phone assured me that this would get me a better room that using the front desk. They put us in a room with a pullout sofa, in the East Tower with a beautiful view of the Park. The room was very clean and comfortable, but the noise in the hall is all too clearly audible. I actually heard the person dropping the morning newspapers in front of doors. Alas, this did not mean he was in front of my door. We were on a road trip and had a fan, but without it, it would have been a very noisy night, as people in the hall and the above mentioned staffer were clearly audible, even above the fan. The staff is incredibly polite and helpful, just who I would want to have if I had a problem. Park elsewhere - the garage was $48 a night.

Stayed May 2008
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DC
1 review
1 of 5 stars Reviewed May 11, 2008

I first noticed the filth when I went to turn on the air/fan in the bedroom. The dust on the vent was 1/4 inch thick. There were crumbs in the dresser drawers. There was 1/4 inch of dust on the floor boards, on the door stopper in the bathroom, and on the sprinkler in the bathroom. The bathroom door was splattered with God only knows what! There was mold in the bathroom and the bathroom wallpaper was stained and splattered.

The remote control and TV were not working properly so I called for maintenance. The maintenance person arrive and asked me about my stay so far and I told him about the room. He called the "Exceptional Stay" department who was to come and touch up the room while I was out for the evening. I arrived back to the room rather late and noticed that I had some new towels, but that was about it. Nothing else looked as though it had been touched. The repairman had fixed the remote for the TV but by the next evening, it no longer worked properly.

I spoke to the manager at the front desk about my experiences and she offered to move me to another room, and promised to have a bell hop up to my room in 5 minutes to help me with the move. Over a half hour later, I moved myself because no one showed up. The new room wasn't much better, only this one not only had mold on the ceiling in the shower, but had mold on the shower curtain too. It was far too late at night to do anything about it so I was stuck there for a second night. I was disgusted. The next morning I secured a room at The Hard Rock Hotel before checking out -- which was beautifully clean! A collegue stayed at "Club Quarters," also nearby, and said the prices were great and the rooms were clean [if a bit on the small side.]

I would never consider staying at that Hyatt again. The one upside was that the Hyatt only charged me for one of the two nights. But they should probably not have charged me at all. I'm shocked at the housekeeping practices there. I was kicking myself for not bringing a camera on this trip.

I noticed that others have reported good experiences at the Hyatt and I'm just stunned. I am the director of a department where I work and from that perspective, if I were the management at the Hyatt, the entire housekeeping staff would be fired.

All I can add is that I stayed in the East Tower and maybe the West Tower is nicer. I had a reduced rate because of an affiliation with the university and maybe that's the reason I was given two poor quality rooms. But for $259 per night I expect far more.

  • Liked — Leaving!
  • Disliked — Filthy!
  • Stayed May 2008, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Ontario
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 30, 2008

My husband and I stayed here a week in April, 2008.

We were travelling with work and the costs did not come out of our pocket. If they had, we would have found some prices high. Wireless internet is $14/day; room service is $3.50 delivery fee plus 15% mandatory gratuity plus inflated meal prices.

If you are travelling for pleasure and can forego internet and room service, I recommend the Hyatt Regency. Here's why:

1. Fabulous location. It is right in between the Magnificent Mile and the Loop. Easy walk to Navy Pier, Millenium Park, Art Institute, Macy's, waterfront, river tours, and TONS of restaurants.

2. Comfortable and clean beds, linens, and rooms (pictures already posted by others reflect our room and bathroom very well).

3. Free gym. The gym is rather small but it has bikes, ellipticals, weights (free and machine) televisions, and treadmills.

4. Great concierge service - always friendly, always available.

TIPS FOR TRAVELLERS:
1. Ask for an upper floor room - you will get a good view of either downtown, the Mag Mile, the river, or the lake.

2. Ask for a fridge. They might give you one for free (though their officlal policy is to charge).

3. There is a huge grocery store called Dominick's very close to the hotel. Ask the concierge for directions.

4. If travelling via air: Take the "Go" Shuttle from O'Hare - it will bring you straight to hotel for $27 one way; $45 round trip. Discounts for groups.

BOTTOM LINE: if you can forego the small hotel feel and stay in a HUGE and impersonal complex, this is a fabulous downtown location with a comfortable, clean, and good-sized room; good concierge service; and lots of amenities nearby.

Stayed April 2008
Was this review helpful? Yes 3
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Dallas, TX
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 29, 2008

Booked for $90 on Priceline. Room was King Bed.

Lobby was busy, but there was a convention staying at the hotel. Staff was nice and courteous. The bathroom from other units was audible, and the hallway wall seemed thin, but it never woke me up.

We weren't in the room much, but the location was great if you are in town for a sightseeing weekend like we were. Few blocks from the State/Lake L stop that put you on a few different lines.

  • Stayed April 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Illinois
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 28, 2008

This comes a little late as I'm finally catching up on my reviews from the past several months:) A dear friend and I stayed at the Hyatt Regency in late October 2007 for one night while visiting a friend and her husband from out of town. This hotel is perfect, IMO. Easy check in and check out. Lovely, clean, comfortable rooms with great views of the city.

I know this area pretty well and it's very convenient to many downtown Chicago attractions. We had dinner and went clubing with our friends around Division St.. We had no problems getting cabs back and forth to the Hyatt and there's even public transportation right near by but we didn't bother since we only needed cabs from and to the hotel.

Parking, as is usual for Chicago, was expensive but we were able to get our car out quickly (however, we left on a Sunday morning, not exactly a high traffic time although it was a Bears homegame day, so a bit busier than usual I would think).

No problems at all and the best part is that we got a rate of $100 through Hotwire, a downright steal for this area of Chicago and the quality of the hotel.

  • Liked — The price and the convenience.
  • Disliked — The parking fees, but this is expected in Chicago.
  • Stayed October 2007, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Chicago

Address: 151 East Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Green Hotel in Chicago
#17 Best Value Hotel in Chicago
#46 Luxury Hotel in Chicago
#47 Romantic Hotel in Chicago
#68 Business Hotel in Chicago
#73 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Chicago 4*
Number of rooms: 2019
Official Description (provided by the hotel):
Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown Chicago, Illinois hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently connected to the Illinois Center and within minutes of the Magnificent Mile.We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and new restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more   less 
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Also Known As:
Hyatt Regency Chicago Hotel Chicago
Chicago Hyatt Regency
Hyatt Chicago

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