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“Best Hotel in Chicago” 5 of 5 stars
Review of Hyatt Regency Chicago

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Hyatt Regency Chicago
4.0 of 5 Hotel   |   151 East Wacker Drive, Chicago, IL 60601 (The Loop)   |  
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Ranked #84 of 174 Hotels in Chicago
GreenLeadersSilver level
Kalamazoo, Michigan
Top Contributor
61 reviews 61 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
“Best Hotel in Chicago”
5 of 5 stars Reviewed May 4, 2013

This is the best of Chicago, Very friendly and accommodating staff. Location is great for shopping and dining and night life. Very clean and modern. Rooms have excellent bedding and showers. Nothing about this hotel is less than great. I suppose the only thing that we could say is that the Gym is small. However the machines were very nice, I ran a 5K on one to the machines and all equipment was clean and a lot of users were in the room.

Room Tip: Rooms on East and West are great.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, May 7, 2013
Thank you for your review of Hyatt Regency Chicago on TripAdvisor! We are glad you enjoyed our downtown Chicago hotel and found our staff to be friendly and accommodating. We hope to host you again soon!
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3,892 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (889)
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English first
Washington DC, District of Columbia
Top Contributor
69 reviews 69 reviews
42 hotel reviews
Reviews in 50 cities Reviews in 50 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed May 4, 2013

I stayed at this hotel in December 2012. Overall, I was very impressed. The room was very big and spacious. Very comfortable bed. Bathroom was of a decent size. Soothing shower head. Had a problem where tv didn't turn on, but called front desk and they sent someone to come fix right away. Prime location in Chicago! You are in the heart of the city. Location-wise, it does not get any better than this. Easy access to all major/famous restaurants and Michigan Avenue. I highly recommend this hotel if you are visiting Chicago!

Room Tip: Basic room is fine. It is still a nice place.
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, May 7, 2013
Thank you for taking the time to write a review for Hyatt Regency Chicago on TripAdvisor! We are glad you enjoyed our downtown Chicago hotel and found our location to be most ideal. We hope to see you again soon!
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San Antonio, TX
Top Contributor
82 reviews 82 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 4, 2013

I stayed here for a conference in April. The hotel is very nice. The rooms have been remodeled and well maintained. It is important to have a comfortable bed, pillows and a desk with easy access to power and internet. In addition, I espically like the easy access to power for an iron to touch up my dress shirts. It had all of these. Also, the bathroom was very clean and well maintained.

The hotel was designed for conferences with several restaurants and bars in the hotel and many close by...walking distance. The concierge was very helpful. Gave us good directions to the subway for a trip to see a Cub game...gotta love Wrigley. We also went to dinner at a place close by recommended by them.

The only pet peeve is the higher end hotels charging for internet service. The price of the hotel is high enough. Internet service should be at no cost. This can be a differentiator among business travelers staying for an extended time.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, May 7, 2013
Thank you for your sharing your experience at Hyatt Regency Chicago on TripAdvisor! We are glad you found our hotel to be very nice and our concierge staff to be helpful. There is 24-hour complimentary guest WiFi access available in our main lobby. We also offer a social media WiFi special to our guests. The next time you plan to visit, be sure to check our Facebook page for the "Word of the Week" and enjoy 24 hours of complimentary guestroom WiFi access. We hope to see you back soon!
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San Jose, CA
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 3, 2013

The location is perfect, very close to the shops. The rooms are newly renovated and big. The service was also great. The check in was fast and accommodating. The only inconvenience is that it does not have its own parking lot.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, May 7, 2013
Thank you for your kind words about Hyatt Regency Chicago on TripAdvisor! We are glad you were able to enjoy our downtown Chicago hotel and found our location and service to be great. We do offer valet parking at our downtown Chicago property, which is available 24/7. We hope to host you again the next time you come to the Windy City!
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Massachusetts
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 3, 2013

Hyatt Regency, Chicago is a beautiful, modern hotel centrally located and within walking distance to Millennium Park and the Magnificent Mile. My room was a Junior Suite and it was spacious and comfortable. The bathroom was spacious and clean w/ a very nice walk-in shower. The lobby and the restaurant areas are big but bright and welcoming. The property is beautifully kept and very clean. I was there on a business trip during the week and it seemed like most of the guests were also business travelers although I would choose this hotel for personal travels as well. I enjoyed my stay at this property and would definitely return. Thumbs up for the Hyatt Regency, Chicago!

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, May 7, 2013
Thank you so much for the "thumbs up"! We are glad you were able to enjoy your most recent stay in a beautiful junior suite at our downtown Chicago hotel and found our location to be ideal. We hope you choose us again the next time you plan a trip to the Windy City!
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New York City, New York
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 3, 2013

They've just completed a renovation of the lobby and dining spaces, and I understand from the manager who handled my check-in this involved major structural changes. I have to say the "refresh" job done has truly transformed this hotel. I almost didn't recognize it from 2 years ago when I last stayed here. Furthermore, the service at all stages has been excellent - the level of courtesy at all levels is truly impressive - from check-in, to room service to the regency club. I wish all large hotels in the US could deliver such good service. Food is mediocre, and the regency club offerings really pathetic, but there are plenty of options around the vicinity. Rooms are fresh and modern, and location very good.

Room Tip: I would recommend the west tower rooms, overlooking the river and Michigan avenue
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, May 7, 2013
Thank you for your feedback on our newly renovated property! We really appreciate your feedback and we're glad you were able to enjoy our transformation. We hope to host you again the next time you visit downtown Chicago!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Top Contributor
68 reviews 68 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed May 1, 2013

A bit worn out, but comfortable. I had a corner room on the 31st floor. My view was of the adjacent apartment building. The lobby is cool with the Big Bar. Check in was easy, elevators were fast with few stops - they also did not seem full so it is probably worse later.
Location is great - just up from Magnificent Mile and the waterfront.
Room was clean, bed was comfy. Staff was super friendly.
I recommend this hotel.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Chicago

Address: 151 East Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Best Value Hotel in Chicago
#15 Green Hotel in Chicago
#42 Luxury Hotel in Chicago
#49 Romantic Hotel in Chicago
#65 Business Hotel in Chicago
#67 Family Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hyatt Regency Chicago 4*
Number of rooms: 2019
Official Description (provided by the hotel):
Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown Chicago, Illinois hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently connected to the Illinois Center and within minutes of the Magnificent Mile.We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and new restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more   less 
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Also Known As:
Hyatt Regency Chicago Hotel Chicago
Chicago Hyatt Regency
Hyatt Chicago

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