A friend reserved these rooms in advance for a GREAT price (prices went up massively once Valentine weekend hit, the Hockey tournaments and Car show). They are updating their lobby and had a temporary lobby, but I was impressed - really in and out of reservation within minutes (even with having to contact our friend for verification since we arrived before them). Front desk personnel were very friendly, funny and helpful. The room was excellent - clean, up-to-date furnishings.....the problem, which I find to be a big one. I am the mother of 3 children (who were not traveling with us) and they have a mini-frig with a sensor and a snack area that just sits next to the tv that is on a sensor as well...we removed items in the frig (against their recommendation for "health reasons" - whatever) and put in our own beverages purchase right around the corner (much cheaper)...but because I had two of my own beers the frig total them to charge us the items that were in those spaces originally (a bottle water and Red Bull = $14 - crazy)....we ended up drinking both so that was fine, but husband picked up a can of pretzels to see what they were like and another snack item - replaced both, but were charged immediately - although not eaten - can you imagine this with young kids in the room, you'd be charged left and right for all that...they adjusted our bill but imagine they have to do this several hundreds of times a day with constant issues...think it's best for the maid to check and relay ACTUAL charges. Overall, great though.
- Official Description (provided by the hotel):
- Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown Chicago, Illinois hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently connected to the Illinois Center and within minutes of the Magnificent Mile.We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and new restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more less
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- Also Known As:
- Hyatt Regency Chicago Hotel Chicago
- Chicago Hyatt Regency
- Hyatt Chicago