Found this downtown hotel for $99. Booked immediately. While booking, you are encouraged to "pick" upgrades that "if available" will be available at check in. Cool. Chose a few. The day before we came, we received an email that the entire block was closed due to a helicopter having to land on the roof to do some maintenance or repair a part. Ok - change of plans - guess that "early check in" option won't be utilized. Oh look - I've already been charged. Sent an email back to the person that informed us that the block was closed and received a very nice email back - she would let us do early check in and upgrade us to a room with a view of the lake as well - all for no extra charge. Uhhhhh - - the total at check out for my $99 room? $211.12 Now - I did purchase a Pepsi for $5 for the mini bar, so I was expecting that. So - I'm off to the front desk to dispute charges. Oh yeah - they forgot to tell you when checking in that parking is $52 - - but my "special rate" gave me 50% off that. Ok - $26 overnight parking is ok. I can deal with that. Room was nice - by NO means an upgrade. Tight quarters. Only 3 towels. Wall paper peeling. You can see a corner of the canal is you strain out the window. I guess that constitutes "water view". The options that were requested at check in were charged immediately. They were not credited when I went to front desk. I'm told once I go home and can get the email they will be. We'll see. Not holding my breath. Came down to the business center to print off some tickets to the aquarium - there's a $7 charge for 10 minutes and 75 cent per page printing fee. Just so you know - I finished printing my tickets 5 minutes ago, but since I'd already paid for the time - I'm using the extra to write this review. Location ok. Lobby severely crowded and undermanaged. Valet area a hot mess. Bed was comfortable. All said and done - don't rent expecting a $99 + tax rate. It will cost much, MUCH more.
- Official Description (provided by the hotel):
- Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown Chicago, Illinois hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently connected to the Illinois Center and within minutes of the Magnificent Mile.We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and new restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more less
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- Also Known As:
- Hyatt Regency Chicago Hotel Chicago
- Chicago Hyatt Regency
- Hyatt Chicago