We left our car with valet for 2 hours when we checked in and got ready for dinner. My husband forgot his wallet in the glove box in the car with some cash in it. When we got our car back first thing he checked was his wallet which was missing all the cash he had in it!!!! When I filed a report with the valet manager he said only the driver that parked my car and the driver that brought my car back were the only people who had access to my car while it was with the valet service. That narrows down the suspect list. I know people shouldn't leave valuables in their car but it was a simple mistake and the valet guy had to look in closed places and happened to find the wallet and stole the money, what kind of person does that?!? I will never stay at this hotel again!!! I feel violated and don't feel safe even staying here for the night, what a shame.

The Hyatt Regency is a beautiful hotel in terrific location (right off Michigan Avenue and near Navy Pier). I stayed here during a large conference and found the hotel to be very clean with a pleasant staff. There are many great restaurants within walking distance.

This review is long overdue, but I am compelled to write one because I just booked another stay here and I am such a big fan of this hotel. I come back to HR Chicago because with over 2000 rooms, I am always made to feel as if I'm the only person in the hotel. Front desk, room service, the housekeeprs, everyone. I travel often for work and stay in a lot of different hotels, I am always so impressed with the team here considering the size of the hotel. Being away from home so much isn't easy, but a the sincerety of the staff here makes it all the worthwhile.

Each December for the last 24 years (no joke) I've spent 3-4 nights in early December at the Hyatt Regency Chicago for an industry conference. Because the conference is large the room rates are excellent, so it's quite a value. The location of this hotel is nearly ideal; close to Michigan Avenue, Navy Pier, the museums, etc. I enjoy walking, so the proximity to Michigan Avenue is a real plus.

During the last few years, many of the rooms in the East Tower have been renovated, and I stayed in one this year. It was comfortable, clean, quiet, and functional. Apparently starting in mid-Dec. the entire East Tower will be closed for further renovation, and many of the hotel functions will be moved to the West Tower until March or so.

During the last 24 years, quality of this hotel has been consistently very good, but a weakness in recent years has been the lack of a high-quality restaurant on the premises because of renovations to the space formerly occupied by their restaurant ("Stetson's", I believe). I understand that once the renovations are complete, another high-quality restaurant will open there.

Another weakness has been the elevators which in some years have had problems handling the volume of guests. This year they functioned without a hitch.

Through the years, the staff has been consistently helpful, cheery, and capable--everyone, from the doormen, wait staff, front desk, concierge, room cleaners, etc. They are one consistent reason for my looking forward to the annual visit.

I look forward to next December, when all the renovations will be complete.