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“Valet stole money from my car” 1 of 5 stars
Review of Hyatt Regency Chicago

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Hyatt Regency Chicago
4.0 of 5 Hotel   |   151 East Wacker Drive, Chicago, IL 60601 (The Loop)   |  
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Ranked #84 of 174 Hotels in Chicago
GreenLeadersSilver level
1 review
“Valet stole money from my car”
1 of 5 stars Reviewed December 29, 2012 via mobile

We left our car with valet for 2 hours when we checked in and got ready for dinner. My husband forgot his wallet in the glove box in the car with some cash in it. When we got our car back first thing he checked was his wallet which was missing all the cash he had in it!!!! When I filed a report with the valet manager he said only the driver that parked my car and the driver that brought my car back were the only people who had access to my car while it was with the valet service. That narrows down the suspect list. I know people shouldn't leave valuables in their car but it was a simple mistake and the valet guy had to look in closed places and happened to find the wallet and stole the money, what kind of person does that?!? I will never stay at this hotel again!!! I feel violated and don't feel safe even staying here for the night, what a shame.

Stayed December 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd C, Manager at Hyatt Regency Chicago, responded to this review, January 8, 2013
Thank you for bringing this to our attention. Can you please reach out to me at hrcemarketing@hyatt.com so I can gather more details? Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,884 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (888)
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White Plains, New York
Top Contributor
53 reviews 53 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 28, 2012

The Hyatt Regency is a beautiful hotel in terrific location (right off Michigan Avenue and near Navy Pier). I stayed here during a large conference and found the hotel to be very clean with a pleasant staff. There are many great restaurants within walking distance.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, January 2, 2013
Thank you for your recent review of Hyatt Regency Chicago on TripAdvisor! I'm so glad you find our location to be great and within walking distance to all major Chicago area attractions. I hope you choose to stay with us again the next time your travels bring you to Chicago!
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New York City, New York
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 25, 2012

This review is long overdue, but I am compelled to write one because I just booked another stay here and I am such a big fan of this hotel. I come back to HR Chicago because with over 2000 rooms, I am always made to feel as if I'm the only person in the hotel. Front desk, room service, the housekeeprs, everyone. I travel often for work and stay in a lot of different hotels, I am always so impressed with the team here considering the size of the hotel. Being away from home so much isn't easy, but a the sincerety of the staff here makes it all the worthwhile.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, January 2, 2013
We love our guests....thank you for being one of them! We love having you here and are so glad you choose to stay at our downtown Chicago hotel because of our service. We pride ourselves on making sure our guests feel welcome and at home; the Hyatt touch. It's so nice to hear your comments and I'll be sure to pass them along to our staff. Thanks again for allowing us to be your home away from home. Until next time... Cheers!
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Columbia, MD
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 25, 2012

Each December for the last 24 years (no joke) I've spent 3-4 nights in early December at the Hyatt Regency Chicago for an industry conference. Because the conference is large the room rates are excellent, so it's quite a value. The location of this hotel is nearly ideal; close to Michigan Avenue, Navy Pier, the museums, etc. I enjoy walking, so the proximity to Michigan Avenue is a real plus.

During the last few years, many of the rooms in the East Tower have been renovated, and I stayed in one this year. It was comfortable, clean, quiet, and functional. Apparently starting in mid-Dec. the entire East Tower will be closed for further renovation, and many of the hotel functions will be moved to the West Tower until March or so.

During the last 24 years, quality of this hotel has been consistently very good, but a weakness in recent years has been the lack of a high-quality restaurant on the premises because of renovations to the space formerly occupied by their restaurant ("Stetson's", I believe). I understand that once the renovations are complete, another high-quality restaurant will open there.

Another weakness has been the elevators which in some years have had problems handling the volume of guests. This year they functioned without a hitch.

Through the years, the staff has been consistently helpful, cheery, and capable--everyone, from the doormen, wait staff, front desk, concierge, room cleaners, etc. They are one consistent reason for my looking forward to the annual visit.

I look forward to next December, when all the renovations will be complete.

Room Tip: Consider paying an extra $15 or so for a room upgrade.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, January 2, 2013
Thank you for your recent review on TripAdvisor for Hyatt Regency Chicago. I'm glad you choose to stay at our downtown Chicago hotel for the conference that brings you to Chicago in December. With the renovations unveiling in April 2013, you will see a great improvement to the overall atmosphere of our East Tower lobby. We can't wait to show it to you. Stetson's restaurant has opened - just yesterday! - as Stetsons Modern Steak + Sushi...and it's worth a visit. We look forward to hearing your thoughts come next December and hope you enjoy the hotel even more than you do now! Cheers!
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St. Johns, Michigan
Top Contributor
78 reviews 78 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 23, 2012

We loved our stay at the Hyatt Regency. It is in a wonderful location right on the river and is in close proximity to all the shopping, Millennium Park, and Lake Michigan. Our room over looked the river. We were celebrating 2 birthday during our stay and within a half hour of checking in, there was a knock at our door with cake, bottled waters, and a bottle of champaigne. Plus, a hand written note welcoming us and wishing a happy birthday. It was a fun surprise and we were very impressed. They were remodeling the lobby during our stay, but the staff was extremely nice and accomadating. We would definitely stay here again!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, January 2, 2013
Thank you for your review of Hyatt Regency Chicago! We are so glad you chose our downtown Chicago hotel to celebrate the birthdays and we are glad you found our location to be prime! We love our location of Michigan Avenue with views of the Chicago River and Lake Michigan. It's so nice to hear your great comments on the hotel. Hope to see you again soon! Cheers!
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Islamabad, Pakistan
Top Contributor
60 reviews 60 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 23, 2012

It has very friendly staff & great location: stroll along the river across the street for a romantic walk, walking distance to magnificent mile & downtown shops for shopping or admire nature along with some history of the city in the nearby Millineum Park. It has a restaurant at lower levels offering 'hallal food': buffet brekfaat was great though same menu was offered everyday but the amount of choices made no difference. The negative point was that the property had a somewhat little worn out look.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, January 2, 2013
Thank you for your review of Hyatt Regency Chicago on TripAdvisor. I'm so glad you found our downtown Chicago hotel to be in prime location and close to all of Chicago's major area attractions like Millennium Park, Michigan Avenue and the theater and cultural districts. I hope you choose to stay with us again the next time you find yourself in the Windy City!
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Saint Thomas, Canada
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 22, 2012

We stayed at the Hyatt for a night on the way to Green Bay. I had stayed at this hotel in the spring and it is still a great place to stay in downtown Chicago. It is conveniently located a short walk to all downtown attractions. The hotel is undergoing some renovations so they have a temporary check-in in the lobby. The rooms are spacious, modern and clean.

However there are 2 drawbacks to the hotel and both are related to the size and number of rooms. The first is that it is difficult to get an elevvator. With the number of guests there is always a wait for a lift. If you are staying on a lower floor you can expect to wait for several full elevators to pass especially if you need one in the morning when guests from the higher floors are checking out. The second problem is with the valet parking. We had to wait close to an hour along with close to 100 other people for our car to be retireved after checking out on Sunday morning. I know there has to be a better way to do this.

But overall I would still say this is the place to stay in Vhicago based on price, location and quality of the room.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, January 2, 2013
Thank you for your recent review of Hyatt Regency Chicago on TripAdvisor! It's so nice to hear you enjoyed our location as well as our amenities! I'll be sure to pass along your comments to our parking garage to make them aware of the situation. I apologize for the tardiness in our elevators. When we have a packed house, we see a bit more traffic in that area! I hope you choose to stay with us again soon at our downtown Chicago hotel. Please reach out to us the next time you are in town! Cheers!
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Additional Information about Hyatt Regency Chicago

Address: 151 East Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Green Hotel in Chicago
#16 Best Value Hotel in Chicago
#42 Luxury Hotel in Chicago
#51 Romantic Hotel in Chicago
#65 Business Hotel in Chicago
#70 Family Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hyatt Regency Chicago 4*
Number of rooms: 2019
Official Description (provided by the hotel):
Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown Chicago, Illinois hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently connected to the Illinois Center and within minutes of the Magnificent Mile.We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and new restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more   less 
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Also Known As:
Hyatt Regency Chicago Hotel Chicago
Chicago Hyatt Regency
Hyatt Chicago

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