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“Good Stay” 4 of 5 stars
Review of Hyatt Regency Chicago

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Hyatt Regency Chicago
4.0 of 5 Hotel   |   151 East Wacker Drive, Chicago, IL 60601 (The Loop)   |  
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Ranked #88 of 174 Hotels in Chicago
GreenLeadersSilver level
Seattle, Washington
Top Contributor
170 reviews 170 reviews
168 hotel reviews
Reviews in 118 cities Reviews in 118 cities
174 helpful votes 174 helpful votes
“Good Stay”
4 of 5 stars Reviewed December 7, 2012

I had been in this hotel before but never actually been a guest. It is convenient to be attached to the Illinois Center and Pedway as you have a multitude of dining and shopping options without going outside. For those not familiar with Chicago, it is a great location. On the other hand, it is a huge property so it was a hike from the room to the fitness center.

I ate at the lobby bar and found my meal to be tasty and reasonably priced (open late as well). There was also a snack shop nearby where one could buy a frozen meal and use the microwave. The fitness center was large and modern. There was a bustling lobby bar and there was always crowds of people milling around.

The room was large and appeared to be recently renovated. There were lots of outlets, which aren't always easy to come by in some rooms. I found the bed to be comfortable. Unfortunately the phone didn't seem to work as I continued to get busy signals and I actually had to use my cell to call the front desk and room service. Also, as with most chains the tv had a limited supply of channels so I couldn't get some of the games that would be available on a full cable package.

I generally prefer a smaller property, but I enjoyed my recent stay at the Hyatt Chicago.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, December 10, 2012
Thank you for your recent review of Hyatt Regency Chicago on TripAdvisor! I'm glad you were able to find our recently renovated guest rooms pleasing and comfortable. Our Food & Beverage on property is second to none and I'm so glad you were able to enjoy some! Our location is great; next to the Chicago River, Millennium Park and Michigan Avenue as well as connected to the Illinois Center. We have it all! We look forward to welcoming you back to our downtown Chicago hotel soon!
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3,942 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Davis, California, United States
1 review
5 of 5 stars Reviewed December 6, 2012

I stayed at the Hyatt Regency Chicago for a blogging conference this November and the overall experience was excellent. The room that I stayed in was always super clean, had fresh towels, and the bed was very comfortable. We used a conference room and even there were other events going on at the same time, the atmosphere was very organized and calm. I loved the staff who served dinner and cocktails--they were friendly and kind.

I ate a superb dinner at the restaurant downstairs (I forget the name). Had one of the best burgers in my life! I would totally go back and bring my family for comfortable accommodation, great food, and top-notch service.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, December 10, 2012
Thank you for your review of Hyatt Regency Chicago on TripAdvisor! I'm glad you enjoyed your room amenities and our Food & Beverage services! I hope you're able to stay with us again the next time your travels bring you to the Windy City! Cheers!
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Michigan
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 6, 2012

This was our first stay at the Hyatt Regency in Chicago. We were able to check in early upon arrival, which was much appreciated. Our room was the 2 Queens, as requested. It had some minor non-clean things - toothpaste spit on the wall next to the sink, dried coffee (?) spilled all down the nightstand, etc. Not a deal breaker but not pleasant to see either. The decor was nothing special but it was up-to-date. Our room was always quiet. The location of this hotel is superb and the price we paid was the lowest we have ever paid in Chicago. Our only complaint was the chaos of the lobby. It wasn't inviting to check-in, it wasn't pleasant to come and go, and it was a nightmare to check-out. I am hoping they are doing so renovations because it appeared that the front desks were in a temporary location. The lines were always long and the lobby was, in general, very packed and uninviting morning, noon and night. We have never experienced that at any other Chicago hotel, not even on the same weekend of previous years. I was thankfully able to figure out the self check-out kiosk while my husband wandered around trying to find out where we could check our suitcase until our train later in the day. Waiting in the snaking (probably 50 people as it wound around the lobby) line to ask about the luggage wasn't an option as half of our day would have been shot. So, in all our stay wasn't bad but when you leave on a sour note it leaves a sour taste. Not sure if we will stay again because it just wasn't a relaxing stay outside of our room.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 6, 2012

I've stayed in this hotel a number of times over the years and, although its never been bad, the rooms had begun to show some wear. On this visit I was surprised by a fantastic re-model, comfortable beds and the usual great service. This hotel is in a fantastic location for business or vacation travelers and has a great bar overlooking the river.

I will definitely be back.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, December 10, 2012
It's so nice to hear you enjoyed our room renovations since the last time you stayed with us! We love the new modern decor and can't wait to unveil our lobby renovation in spring 2013! It will be a totally transformed hotel and we can't wait to welcome you back to enjoy it! We look forward to having you back soon to our downtown Chicago hotel! Cheers!
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Minneapolis
Top Contributor
69 reviews 69 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 5, 2012 via mobile

Just returned from a business trip staying overnight at this property. A beautiful hotel right in the middle of downtown Chicago. The rooms were spacious, clean with comfortable beds. The hotel staff that I interacted with were professional and helpful. Loved that the hotel was a block from Michigan Ave. which was great for shopping and dinIng. Also, there was a very large conference going on during my stay and you would have never known as the rooms were quiet and staff again was great. Will definitely stay here again.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, December 10, 2012
Thank you for taking the time to write a review on TripAdvisor for Hyatt Regency Chicago! I'm glad you enjoyed your stay and our staff. We love our location along the Chicago River and steps from Navy Pier, Millennium Park and the Magnificent Mile. I hope you choose to stay with us again the next time your travels bring you to the Windy City! Cheers!
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West Lafayette, Indiana
Top Contributor
88 reviews 88 reviews
46 hotel reviews
Reviews in 56 cities Reviews in 56 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 5, 2012

Stayed here during a conference for two nights. Room with two double beds; mattresses a bit too soft for my liking. Desk/storage drawer module, flat-screen TV, easy chair really more like an ottoman with a backrest, large bathroom w/ toilet, sink, and bathtub/shower, but no sink countertop at all to store toiletry bag or anything (seemed an odd shortcoming for a fancy hotel). Reasonably large closet. Handicap auto door opener from inside. Check-in was fast and courteous. Even had a room available when I checked in at 9am in the morning. Room was on the 23rd floor, so was reasonably quiet. Room temperature control worked fine and the fan was not very loud. Don't park at the hotel ($52/night); rather park in the nearby Millenium Park public garage that is only 3-4 blocks away ($26/24hr period).

Stayed December 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, December 10, 2012
I'm so glad to hear you had a nice time at our downtown Chicago hotel! We loved having you and hope you are able to come back and visit us soon! Take care!
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Chicago
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 4, 2012

Hyatt Regency Chicago did not disappoint again. Got a great rate on their website, and got the stand-by upgrade at check-in. My husband and I were in town for Christmas shopping and a concert. Hotel is in a great location, easy access to both Michigan Avenue and State Street. Clean, efficient place. Big Bar is still wildly overpriced on cocktails, but what downtown hotel lobby bar isn't. Looking forward to the next stay in less than a week for another concert overnight.

Room Tip: Go for the stand-by upgrade, it's a huge hotel so fair chance you'll get it. Junior suites...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia K, Manager at Hyatt Regency Chicago, responded to this review, December 10, 2012
I'm so glad you found our downtown Chicago hotel location to be convenient for your holiday shopping and the Theater District! Thank you for the great review on TripAdvisor and we look forward to welcoming you back soon! Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Chicago

Address: 151 East Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Green Hotel in Chicago
#44 Luxury Hotel in Chicago
#53 Romantic Hotel in Chicago
#67 Business Hotel in Chicago
#68 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Chicago 4*
Number of rooms: 2019
Official Description (provided by the hotel):
Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown Chicago, Illinois hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently connected to the Illinois Center and within minutes of the Magnificent Mile.We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and new restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more   less 
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Also Known As:
Hyatt Regency Chicago Hotel Chicago
Chicago Hyatt Regency
Hyatt Chicago

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