We are a family of four and spent several nights at this hotel. The hotel is located near Magnificent mile. It was important for us, because we wanted to see the lights parade. You can watch it in front of hotel or even from hotel's windows. You can walk to Navy Pier, Millennium park and Hancock's Observatory. It was important for us to have the internet. I know that it's not free of charge, but you can find on the Facebook page of the hotel the "secret" word of the week and get the free internet for the day. It took me sometime to find it there. You will see the calendar and the word in it. We participated in program of VIP guest of the day. It's working!!!! We got the free internet for all our stay. It was a nice experience to get welcoming card written by hand and yummy treat. Finally when we had to live and print our boarding passes, the man who helped with the printing services was very supportive. It was the best hotel that we stayed in.

I have stayed in hotels all around the world and today at the Chicago Hyatt Regency I have received the best service I have been given to date. Jason Jones was helpful and efficient in getting me into a room that fit all of my needs. I will definitely stay here again in the future.

Stayed four nights at the Hyatt Regency on Wacker Drive in Chicago. The location is great in that you can walk to most major attractions in this great city. The room was comfortable and clean. I was most impressed with the staff who were very responsive. Food and drinks are pricey, but you are very close to nearby restaurants and bars that offer reasonable fare. Would recommend it highly.

I stayed in this hotel in 2000, and I found the service, amenities, and general appearance had suffered in the interim. A special request reservation that I had made and the hotel had assured me, via email, would be taken care of was denied at check-in time and again later when I complained to the manager on duty. I expect better from a hotel that used to be as good as this one once was.