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“My favorite Chicago hotel.” 5 of 5 stars
Review of Holiday Inn Chicago Mart Plaza River North

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Holiday Inn Chicago Mart Plaza River North
3.5 of 5 Hotel   |   350 West Mart Center Drive, Chicago, IL 60654 (Near North Side)   |  
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Ranked #96 of 177 Hotels in Chicago
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“My favorite Chicago hotel.”
5 of 5 stars Reviewed April 22, 2013 via mobile

This is hands down my favorite place to stay in the Windy City. It's location is great, right of an L stop, an easy walk to Michigan Ave. or the Loop. The views are great, the staff is friendly, and the price is typically reasonable. Check it out!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, April 25, 2013
Dear Recent Guest,
thank you so much for your review. It is so wonderful to hear when people really get out of the hotel and find how close and convenient we are to all Chicago has to offer. We hope that you visit us again soon and try one or many of the Restaurants and Night spots literally a block from the hotel. The River North area of Chicago is the place to be.
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1,174 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
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NJ
Top Contributor
76 reviews 76 reviews
47 hotel reviews
Reviews in 41 cities Reviews in 41 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed April 20, 2013

Recently stayed here 3 nights while in Chicago for a trade show. My room on the 20th floor was spectacular. Great view, very clean, and nicely updated. I was very comfortable here. Unfortunately due to storms and flooding my flight was cancelled so rather then stay by the airport I came back for another night. The woman at the front desk must have felt bad for me because she hooked it up with a corner room with amazing rooms. This room was on the 17th floor. It was very clean but more dated then the room I was previously in and one of the air conditioners was very loud and it clicked on and off which made it harder for me to sleep. Luckily I had a pair of ear plugs so once I put them in I was A-OK. I got a great AAA rate and I will definitely come back next time I am in Chicago. The staff was great, everyone I ran into was very friendly. I used the fitness center 3 times and it was nice and clean too. Only went to the bar once, which had great views but the people behind us were hardcore getting it on so we left promptly. I didn't try the restaurant because there are so many nice ones in the area. Convenient that it was connected to Merchandise Mart as there was a starbucks, dunkin donuts, mcdonalds, au bon pain, etc in there for breakfast/lunch. Awesome Holiday Inn!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, April 24, 2013
Dear Recent Guest, we think you are “awesome”. And thank you for the great review. By the way those rooms are being renovated as well.
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Guildford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 17, 2013

The room was booked by our tour company and I was pleasantly surprised. The room was clean, as was the bathroom, and well provisioned. Very convenient hotel to get to just about anywhere in Chicago. The breakfast was disappointing and slightly misleading - the first day I chose from the menu, the second I had the buffet and hadn't expected the buffet to be more expensive than the a la carte menu. Chose the buffet as the "skillet" had defeated me, so I had thought I could have something lighter as we were spending the day travelling, but was shocked when it was a good few $'s more than expected especially as we weren't warned.
Otherwise good stay. Excellent concierge service, (well done Todd!) informative and helpful gave us good ideas for sightseeing and an excellent suggestion for dinner.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ann arbor
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 15, 2013

We chose the Holiday Inn near the Merchandise Mart because of the great price for the long Easter weekend. Other properties near the Magnificent Mile were about $100 more per night. We've always enjoyed this area of town. This hotel is on the river and most views are pretty great unless you get an interior court yard room. The hotel is located next door to the Merchandise Mart, which is cool for a quick eat or if like us you want to take advantage of the public transportation, the "L" has a stop at the mart that you can reach via walkway to the mart. The hotel is located on the upper floors of the Chicago Sun Times building. There is parking $40 per day that allows you to come and go. This hotel is within walking distance to lots of great eats. Shopping and shows are easily reached as well. This area is not as busy as say hotels located near the magnificent mile. We were able to reach the museum campus in about 20 minutes via the "L" and a bus. Our kids enjoyed walking along the river and looking at famous Chicago landmarks. The hotel has a very updated look with friendly staff. The room was great, it would have been better if the beds were queens instead of doubles. but we manged okay.The pool area was nice and there were a few families enjoying it. If you enjoy Chicago deep dish, there are several famous pizzerias within walking distance to the hotel. I would highly reccommend this hotel for families. This is also a great location for those arriving by train. the Amtrak station is less than a mile away. This is a good location if arriving by plane since this hotel is located off the brown line of the CTA via the Mart. Pack your walking shoes because you can cover quite alot of ground at this hotel. Hotel is a good location for shopping on Michigan or shopping on State Street. Navy Pier and Millenium Park are not too far away either. Enjoy.

Room Tip: Ask for a river view and watch the tour boats float by. All rooms are on the 16th floor or higher.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garden City, New York, USA
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 15, 2013

Stayed Easter weekend to see friends/family. Great spot right on the river. If you don't mind walking, this is a good spot with reasonable rates and great staff. Took the Orange line from Midway and dropped off 2 blocks from the hotel. Staff was super friendly and the place was very clean.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, Director of Sales at Holiday Inn Chicago Mart Plaza River North, responded to this review, April 16, 2013
Dear Recent Guest,
Thank you so very much for your recent review. We are pleased that you enjoyed our location. The good news is that our renovation of guest rooms is just about complete.
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Top Contributor
168 reviews 168 reviews
28 hotel reviews
Reviews in 62 cities Reviews in 62 cities
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed April 14, 2013 via mobile

Terrible customer service & a gross/dangerous room. Was told that we get free breakfast when we checked out @ 11:15am. "Forgot to give you the 2 coupons @ check in yesterday." The $50 I spent off site this morning for breakfast could have been avoided, this made me really happy! Room was junk as well. No outlet wall plate that my 1 year old found when playing, very dangerous. Red stain on wall, scuff marks everywhere, lumpy bed = terrible sleep & 1/2 the channels didn't work. Asked @ check out where we pay for our parking and was greeted with an attitude "why didn't you tell me that first" insert sigh... Never told me how much parking even was. Terrible experience. Thanks for nothing.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, April 29, 2013
Dear Partyof5ish,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the conditions of the room, and your interactions with the staff prevented you from being able to fully enjoy your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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Cody, Wyoming
Top Contributor
101 reviews 101 reviews
33 hotel reviews
Reviews in 42 cities Reviews in 42 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 8, 2013

My husband and I just returned from an enjoyable weekend in Chicago staying at and attending a wedding held at the Holiday Inn Mart Plaza. The location was great although you have to be willing to walk several blocks to get to Michigan Ave which we didn 't mind. There are many nice restaurants within easy walking distance if one doesn't want to venture too far. Overall the hotel was very nice with spacious and comfortable rooms. The venue for the wedding was lovely with great views of the river and city as a back drop. The bar was great with 2walls of windows with beautiful views of the city and river. The downside was the rooms are tired and in need of a bit of a facelift. Also, the restrooms were quite a distance from the wedding area which was inconvenient.

Room Tip: It seems all rooms have a nice view overlooking the river so you can't go wrong.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, Director of Sales at Holiday Inn Chicago Mart Plaza River North, responded to this review, April 16, 2013
Dear Recent Guest,
Thank you so very much for your recent review. We are pleased that you enjoyed our location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#70 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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