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“Nice clean place nice clean area” 4 of 5 stars
Review of Holiday Inn Chicago Mart Plaza River North

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Holiday Inn Chicago Mart Plaza River North
3.5 of 5 Hotel   |   350 West Mart Center Drive, Chicago, IL 60654 (Near North Side)   |  
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Ranked #83 of 168 hotels in Chicago
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Nice clean place nice clean area”
4 of 5 stars Reviewed January 16, 2013 via mobile

In chicago for work at the merchandise mart and stayed directly across the street at the holiday inn so that made it easy. The only downsides i found was parking was a walk from the building, but since i didnt have to drive and just walked across the street for work no big deal. Also bars and restraunts are also a good walk from the hotel (it was jan. so obviously cold) but there was two in the hotel lobby and a little deli downstairs. The room was clean and nice. A cool downtown veiw pretty much on the river. Noisy heat/ac unit in the room but nothing ridiculous. Overall just a decent clean place with a friendly staff.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, January 17, 2013
Dear Recent Guest,
Thank you so much for your kind review. We appreciate your patronage and look forward to your next visit. Please visit our concierge next time you are in town, there are dozens of nightlife opportunities close.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
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Calgary
Top Contributor
80 reviews 80 reviews
63 hotel reviews
Reviews in 52 cities Reviews in 52 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed January 13, 2013

Prior to arriving I contacted the hotel asking for a quiet room, and what a superb room I got! It was a corner room on the 23rd floor, very spacious, with fantastic city views. It seems that a few floors are under renovation. My room in particular, seems to have had a bathroom upgrade (no tub though, and the shower had a weak/inconsistent water pressure), but not the room itself. It had outdated furniture, but a big and new flat screen tv. The bed was way too soft for my liking and the pillows too high. It was disappointing not to have a safe in the room. Reception is located on the 15th floor, rooms are located from floors 16 to 23. It's located in a very quiet area, but not too far from some of the main attractions that Chicago offers. The Brown Line is directly connected to the hotel. Elevators are plenty and fast. Hotel seems to cater mainly to conventions, which was my case. Food was good. Overall, a very good place to stay in downtown Chicago!

Room Tip: Room 2345. It's a corner room with lots of windows, offering great views of Chicago's downto...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, January 15, 2013
Dear Recent Guest,
We appreciate your business and we certainly rely on our guests review. Thank you so very much! As you can see, we continue to improve our hotel and our services to make the Mart Plaza, your choice when visiting Chicago. We look forward to your next visit.
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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 8, 2013

My wife and recently attended a concert in Chicago and stayed at the Mart Plaza. Great location for access to theater district, restaurants and Michigan Avenue. Nice setting on the river with a charming lobby bar that takes full advantage of the river view. Concierge assistance was top notch. Rooms are nicely appointed, clean but not "upscale". A very good value.

Room Tip: Request a river view.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 4, 2013

I have stayed here for business and privately. The location is very convenient and in waling distance to the main streets. Of course you could live more central (talking about maybe 500meters) but then the prices are getting much higher! The rooms are nice, sometimes the air condition could be more quiet. The breakfast and lobby are is what it is made for and spacious. The bar is outstanding as you have a really nice view towards the river! I also attanded a conference this year in this hotel and can say that it was well organized and the rooms were great. Taking price, location, the bar and the room into consideration this is my favourist in chicago.
By the way this hotel is very convenient to walk to Hubbard Street where you can find great bars and restaurants. Basically this is where the nightlife is!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2012

I always try to stay here when I'm in Chicago. The hotel has been remodeled and the rooms are always clean and tidy. The staff is friendly, the bar is terrific and the view from the bar is one of the best in Chicago. Pound for pound, it's one of the best values one can find. One complaint. The remote controls for the TVs are really tough to use, in terms of transmitting a signal.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, January 2, 2013
Dear Recent Guest,

We really appreciate you! And, we thank for your comments. We are continuing to improve the Mart Plaza for your future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 18, 2012

If your visiting Chicago, and are a little flexible on location, the Holiday Inn - Mart Plaza is a good choice. The rooms are up to date and a good size. You'll save more but staying over here, and can explore all the great restaurants of the River North area. The hotel has a cab stand which can get you to Mag Mile easily. Staff was very accomodating. Only slight minus was the wifi signal in our room was very weak, but that could be the carrier, but just to mention.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, December 24, 2012
Dear Recent Guest,
Thank you so much for the nice review. We appreciate your patronage. We are also in the ongoing process of keeping up with Technology and increasing our bandwidth to well over 100 Mbps.
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Waynes Fort, IN
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 13, 2012

We had the opportunity to stay at the Holiday inn Mart in Chicago last weekend as fifteen years ago we used to stay there repeatedly until it had slid down hill. We thought we'd try it again remembering a great view and reserved a river view room for two nights to try it again. The first negative impression was parking in the "handicapped" parking area in the lower level and walking down a terribly long hallway treking our way to a series of elevators to finally get to the lobby which is not terribly fun when you can barely walk. Getting to the lobby we found a less than cordial individual who quickly provided the keys to a room with a "view anything but the river" finally he grudgingly did switch us to a room with at least some view even though not that expected. SO TO SUMMARIZE THE BAD PART ACCESS SUCKS AND THE DESK CLERK WAS IRRITATING AND ARROGANT ENOUGHT TO DISCOURAGE ANYONE FROM RETURNING..
AS FOR THE GOOD...we ordered room service and it was excellent and prices were fair. The room was very clean as were the halls and other areas. The buffet breakfast was good although not worth $20 and the rest of the experience was fine.
We may try again as we are in Chicago often but will likely park elsewhere and cab to the Hotel as they don't appear to have valet parking here and the walk is a killer for anyone with a handicap. We would also recommend that they admonish their clerks to attempt the professionalism and courtesy we have always encountered at all other upscale Chicago Hotels as they are the first impression a client encounters.
Try it but take your walking shoes and ignore arrogant clerks

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, December 24, 2012
Dear Recent Guest,
The experience that you describe is definitely not the level of service that we strive to provide. We would be very interested in speaking to you in person. I can be reached at (312) 529-1130 or at tmiu@martplaza.com.

Sincerely, Tony Miu, General Manager.
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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#66 Romantic Hotel in Chicago
#68 Business Hotel in Chicago
#77 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Official Description (provided by the hotel):
Welcome to Holiday Inn Chicago Mart Plaza, a downtown Chicago hotel offering the best view of Chicago. River North, the Loop, Michigan Avenue, the Magnificent Mile, the Merchandise Mart, the landmarks that draw millions to downtown Chicago each year are right outside the Holiday Inn Chicago Mart Plaza hotel. Stroll to countless restaurants and shops in the Chicago's River North Area, or conduct business in Chicago Loop's dynamic business center. Plan a quick trip to downtown Chicago's Magnificent Mile, Millennium Park or Navy Pier. Holiday Inn Chicago Mart Plaza hotel puts you in the heart of the downtown Chicago. Fifteen stories above the action, it's a high-rise haven of relaxation, convenience, and unbeatable service. At the Holiday Inn Chicago Mart Plaza Hotel each of our 521 guest rooms and suites are spacious, beautifully furnished with awe-inspiring city and river views. The Holiday Inn Chicago Mart Plaza hotel offers 16 meeting rooms with nearly 25,000 square feet of modern, flexible function space, complete with the latest audio/visual technology and high-speed Internet access. The Holiday Inn Chicago Mart Plaza hotel is located 3 miles to/from Chicago's McCormick Convention Center. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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