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“Excellent location, great breakfast, friendly staff” 5 of 5 stars
Review of Holiday Inn Chicago Mart Plaza River North

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Holiday Inn Chicago Mart Plaza River North
3.5 of 5 Hotel   |   350 West Mart Center Drive, Chicago, IL 60654 (Near North Side)   |  
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Ranked #83 of 174 Hotels in Chicago
Windsor, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Excellent location, great breakfast, friendly staff”
5 of 5 stars Reviewed June 23, 2012

Rooms are basic, but clean and very comfortable. Location is incredible, right on the river and easy to access public transport if needed. The hotel bar is very nice and the breakfast was good. Staff all very friendly and helpful - especially Robert on concierge! Nice pool and gym. Would definitely stay here again.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, June 28, 2012
Dear Recent Guest,

Thank you for your kind review! We are so pleased that you enjoyed our location and service. We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,057 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (289)
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English first
Sheboygan, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 20, 2012

My husband and I just had an overnight get-away in Chicago. We found the Holiday Inn Mart Plaza to be an ideal central location for walking about the city. We did a lot of walking. Especially nice was its close proximity to night life and restaurants. The hotel was clean and spacious. The concierge and bell hops were very helpful. We would definitely stay there again.

Room Tip: Room on the south had great views of the river, Willis Tower, and skyline. We were on the 20th floo...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, June 22, 2012
Dear Recent Guest,
Thank you so very much for your kind review. We are so pleased that you
found our location perfect for getting around Chicago. Our River North area
certainly is the Restaurant, Nightlife Capital of Chicago. We are so pleased
that you enjoyed our service and we look forward to your next visit.
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Cape Town Central, South Africa
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 20, 2012

This Holiday Inn is a good choice for location in Chicago. The front rooms have a beautiful view of the city centre and Chicago River. Rooms are very comfortable, clean and other luxuries provided.

Room Tip: A room overlooking the river is good
See more room tips
  • Stayed May 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, June 22, 2012
Dear Recent Guest,
We appreciate your review and look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 20, 2012

We spent last week end at this location and had a great experience. Connected to the Merchandise Mart by a walkway, it is easy to get to the subway, the L. The $2.25 ride to O'Hare could not be beat, and a call to the hotel prior to arrival gave us info on which train to take and at which times of the day to use the L vs a shuttle,etc. The rooms were clean and well kept with internet at no charge. We had no trouble at all with this service. The concierges were extremely helpful. The bar has great views of the city, as did our room. The bartender( wish I had his name ) was also very helpful when asked questions about the city. The restaurant he suggested ( Girl and a Goat ) was terrific beyond words. This location is great. We will stay here on our next trip.

Stayed June 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, June 21, 2012
Dear Recent Guest,
Thank you so much for the kind review. We couldn't be more pleased that you
enjoyed your visit and our service. We look forward to your next visit.
Please check out our Facebook page for specials.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 18, 2012

There isn't enough that can be said about this hotel. It is walking or easy subway to EVERYTHING, clean and has some of the best views. I fell in love with my little penthouse in the sky as I called it because my room was on the top floor and had THE BEST view. I have to admit Robert at concierge is one of the best I have seen and I travel lots and have worked for some of the biggest names in hospitality. I got injured in an accident shortly after arriving and Robert helped get me medical supplies, found a doctor, figured out when a short wait would be and then from every day on whenever we spoke he would tell me how much better I looked. Along with the fact that he knew every answer to every question and would often pick up the phone and call places directly to get tips or find the best way to make it work in my trip plans. This hotel makes you feel like a celebrity. Honestly you can't pick a better hotel

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, June 21, 2012
Dear Recent Guest,
Thank you! We knew Robert was good, but coming from you means everything. We
hope that you are healing well and appreciate your patronage. We look
forward to your next visit to Chicago.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison Heights, Michigan
1 review
4 of 5 stars Reviewed June 18, 2012

We recently stayed in this hotel for the Tigers/Cubs series. We loved that it was close to the train station and downtown ammenties for half the price of other Chicago hotels. It was about a 1.5 mile walk to/from Navy Pier on the river. Everyone was very nice and pleasant. Our only problem was having new coffee cups after the cleaning crew went through, but we just walked down to the lobby and asked for them.

Room Tip: Riverview rooms are worth the extra few dollars.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 14, 2012

Am currently staying at this hotel and so far really good.

I got an upgrade to an exec corner room and it is huge, sofa, chair, desk, fridge and masses of room, if you can would recommend the upgrade. Two of the walls are huge windows with a great view of the city. My parents have a standard room and it is quite a bit smaller than ours, without the two walls of windows or fridge.

Bed is comfortable and everything is clean and modern, the internet is free but connection drops from time to time but not much of a problem for me.

Grayline tour picks up just across the street if you are doing their city tour, plenty of bars and restaurants within a short walk.

Would thoroughly recommend this hotel.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, June 15, 2012
Dear Recent Guest,
Thank you so much for the kind review. We appreciate all of your comments and are researching our internet connectivity. We hope that you visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#66 Business Hotel in Chicago
#67 Romantic Hotel in Chicago
#74 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun Times building presenting the best views of the Windy City fifteen stories above the action, it's a high-rise haven of relaxation, convenience, and unbeatable service. Each of our 521 guest rooms and suites are spacious, beautifully furnished with awe-inspiring city and river views. There are also amenities galore that will be most comforting to both leisure and business travelers including complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool,24-hour fitness facility, and complimentary business center. Guests of the contemporary hotel will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the Magnificent Mile where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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