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“Great view and location (especially for the railfan)!” 5 of 5 stars
Review of Holiday Inn Chicago Mart Plaza River North

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Holiday Inn Chicago Mart Plaza River North
3.5 of 5 Hotel   |   350 West Mart Center Drive, Chicago, IL 60654 (Near North Side)   |  
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Ranked #96 of 178 Hotels in Chicago
Salem
Level Contributor
80 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Great view and location (especially for the railfan)!”
5 of 5 stars Reviewed January 27, 2012

I was in Chicago for a small Electric Railway Convention. I got to Chicago two days early and stayed at this hotel nights before moving to the convention hotel. I am a Holiday Inn Priority Club Platnum member. Despite using points for my stay they still upgraded me to a Corner Executive room. For me this room was perfect. It was located at the SW corner of the hotel. To the South I looked straight down the Chicago River, with the Lake Street 'L" crossing, and the entrance to Union Station and the Oligive Transportation Center Station. The view to the west looked at commuter railways heading to the west. The windows were expansive! The room was large and comfortable. The bathroom is definite been upgraded. Service was great! Even if I had to pay to stay here, the rates are great for a Downtown hotel, and it is short walk to the loop, or even a shorter walk to the nearest 'L' stop. Great place!!

Room Tip: Corner Executive rooms, especially in the SW corner!
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  • Stayed September 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, February 2, 2012
Dear Platinum Priority Club Member,

Thank you so very much for your patronage and for your kind review. We look forward to your next visit to Chicago and are so pleased you enjoyed your recent visit.
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1,299 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Indiana
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed January 25, 2012

We spent a little extra to get a room with a corner view. It was beautiful at night to lay in bed and see the lights. The room was decorated okay and was nice. It will probably need a makeover before to terrible long. The room was a great size as well. The heater in the room would kick on and it was SUPER loud. I mean, wake me up load. This was a bummer. There is no valet parking wither. So we parked below and walked up the icy stairs outside. The parking lot wasn't plowed very well either. Another plus was how close the hotel was to the L. You don't even have to go outside to get there. The waiter at the City Scape bar didn't seem to be enjoying his job either. But he wasn't really rude, just not personable. A beer there was $7. It did have a great view. Great little restaurants and bars within walking distance.

Room Tip: We were in room 1601. great view loud heater
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  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, January 26, 2012
Dear Recent Guest, thank you for your comments. We are so happy that you loved our views and our spacious rooms. We do apologize for the parking lot Owners and will pass this on, we too had concerns. This will help us get quicker action next time.
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Boston, Massachusetts
Level Contributor
102 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed January 23, 2012

I have booked my trip online and since I have been traveling without a car, I needed to stay in downtown. The location of the hotel was excellent and we had a room with a river view which was fantastic. This hotel also connects to the mall so the entrance is little bit tricky. There is an Au Bon Pain next to the hotel which I have visited couple times for breakfast.
I would definitely stay in this hotel again.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, February 2, 2012
Dear Recent Guest,

Thank you for your kind review, we look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Follansbee, West Virginia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 21, 2012

Very reasonable rates for downtown Chicago. Parking is a little out of the way. Shopping and restaurants in walking distance. Great lobby bar with fantastic view.

Room Tip: ask for a river view
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  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, January 24, 2012
Dear Guest,

Thank you so much for your kind review. Were so glad you loved the Cityscape Bar and it’s skyline views.
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Atlanta, Georgia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 19, 2012

While attending our family reunion which was in Gary Indiana, we decided to stay in Chicago at the Holiday Inn so we would be able to enjoy all the "happenings" downtown. The hotel offered a breakfast daily and the Mart Plaza was like be in the center of everything! We could shop in stores in the plaza, visit different resturants and then go to lower level to catch the bus. It could not get any better. The hotel lobby was nice with a bar and great view. The staff was friendly and very accommodating, we did not like the fact that parking was $30.00 per day. Room was clean but had no fridge and other amenities we thought would be standard.

Room Tip: Rooms were nice but the rooms on the South side had a better view.
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  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, January 20, 2012
Dear Guest, thank you so much for choosing the Holiday Inn Chicago Mart Plaza! We are so happy that you found our hotel to be a convenient location. We also wish that parking in Chicago was less costly, but we do maintain our pricing lower than most all other Chicago hotels and offer in and out privileges; which most do not. We look forward to your next visit to the “windy city”. Please join us on our Face book page for Specials.
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Ames, Nebraska
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 18, 2012

A nicely remodeled Holiday Inn--lobby area is modern and welcoming. Checkin was quick and friendly. I received an upgrade to a corner suite with huge windows and a city/river view.

Would have given 5 stars, but a few missing details in room: one of the phones didn't work, bathtub drain busted, and heater is very loud.

That said, I wouldn't hesitate to stay here again. Make sure to stop for a drink in the hotel bar--cozy spot with fantastic views!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, January 18, 2012
Dear Recent Guest, thank you so much for the nice comments. We hope that you visit us again soon. If you would like to “like” us on Facebook and tell us more about your room assignment, we would like to make sure we address those issues. Or you may contact us at info@martplaza.com.
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Scottsdale, Arizona
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 17, 2012

Good central location. Not your average Holiday Inn, this property was renovated a few years back. Great openness in the lobby with fantastic lobby bar with 180 degree views of the skyline.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, January 18, 2012
Dear January Guest, thank you for your review. We appreciate your comments and patronage; and look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Romantic Hotel in Chicago
#77 Business Hotel in Chicago
#78 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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