I did a TON of research before we went to Chicago for the weekend about hotels and where to stay in the city. This place had great reviews across the board so we tried it out. Unfortunately - that's the best part of this review.
I called to make a reservation over the phone b/c i found a package online for a weekend away - where you get two nights with some other stuff included and 30% off one of the nights. I called b/c I wanted to be SURE that's the way the offer was. The girl assured me it was and proceeded to book me. However, once i got my email confirmation, she booked me on the wrong day. The cost was cheaper on that weekend but it was the wrong weekend. The reason i caught the incorrect booking is because they charged my credit card for a late fee since the weekend was in the past! Um HELLO!
I tried to call and change the reservation and find out why they had charged my card and was put on hold for 15 minutes. I was pissed and hung up. Had my boyfriend call back b/c i would have been mean to them and he's way nice on the phone. He called up to change the reservation and they didn't apologize but booked it on the correct weekend. The price had gone up as well! We were leaving in two days so we decided to deal with it in person once we got to the hotel.
When we arrived - the lobby was pretty cool but once we got to our room, it was nice but it certainly wasn't worth the price we paid for it. There was a HUGE crack in the tub and everything looked a bit rundown. No so happy about that.
Once we were leaving and going to pay - the price was different than what i was quoted a few different times. It was different from the second email confirmation i received as well. Also, i we hadn't be charged for the 30% off the second night that i had SPECIFICALLY asked about over the phone. I asked the guy at the front desk who wasn't so hot to help me out either. Come on dude! I bet you were the one who put me on hold for 15 minutes! at least take my number down and call me back. I've worked in a serious industry and this is not the way to treat a customer.
After questioning the bill again he brought up the offer online and proceeded to tell me that it was 30% off a second ROOM not a night. so freaking confusing. I was pissed but whatever. I just wanted to go home at this point. I will NOT be staying here again.
This should be a BUYER BEWARE if you're going to be staying here.
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