I booked and paid for a suite through Hotels.com but when I arrived at the hotel the desk clerk acted perturbed and went to speak to a manager, I enquired and was assured things were fine and was given my room key. I arrived at the room to find a much lower type room than booked. I returned to the front desk to inquire was the told that during my stay they would have to close the side of the hotel facing the river due to some maintenance and because my stay was for 6 nights I either had to take a lower room type or move rooms in the middle of my stay; I was also told they could not refund the difference between the room types because I had not booked through Wyndham reservations and they did not know how to issue a refund any other way. I was very polite but persistent that I needed to be upgraded instead of downgraded and was told I had booked their highest room type which all of these rooms were on the side they were going to have to close. I choose the higher room type (which I had paid for) and to downgrade rooms for the last 2 nights of my stay when the renovations were to start. I was then given my room key and shown to room 3604 which is an AWESOME suite with wonderful views. I do feel like from that moment on I had been marked as a problem customer. The staff however very polite was very slow to be of any help. I asked to have clean towels and more toiletries brought to room after housekeeping did not come and I had to repeat the request 3 times before the items were finally delivered at 12:30AM. When the items did arrive it was towels only (2 towels and we had 3 people in the room) no wash clothes, and soap only – no shampoo, conditioner or etc. The next day I left the hotel and went and bought shampoo & conditioner which I had opted not to fly on the plane with me to Chicago. My husband asked if they had any DVD players for the rooms because we wanted to watch a movie and he was told they do but because of the conference in town they were already all taken but we would be added to their wait list, we again asked a couple of days later and were told we must not have been added to the list. We just went to the store and bought one (this hotel does not offer any pay-per-view movies). Overall a nice hotel with a very nice suite but the amount of money I paid I expected much better service. They also never did any building maintenance during the 6 nights we were there!
- Also Known As:
- 71 Hotel Chicago
- Hotel 71 Chicago
- Hotel 71
- Official Description (provided by the hotel):
- Hotel 71 boasts an unrivalled location in the heart of the city--where the Chicago River and North Michigan Avenue meet. Fresh off a $20 million renovation, the hotel features a new lobby, 24-hour complimentary fitness and business centers, and Hoyt's--a new restaurant concept located on the lobby level of the hotel. This all-day dining venue features culinary delights inspired by Midwestern tastes and locally grown produce. Whether you're visiting Chicago for business or leisure purposes, you'll find yourself within minutes of your destination--the Loop, Michigan Avenue, Millennium Park, Navy Pier, the River North District and more. ... more less
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