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“Nice hotel !” 5 of 5 stars
Review of Wyndham Grand Chicago Riverfront

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Wyndham Grand Chicago Riverfront
4.0 of 5 Hotel   |   71 East Wacker Drive, Chicago, IL 60601 (The Loop)   |  
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Ranked #46 of 174 Hotels in Chicago
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1,985 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (397)
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Kent
1 review
5 of 5 stars Reviewed May 19, 2013

Friendly Hotel with Attentive Service and Lovely Rooms - would recommend a River View Room. Even though the hotel is going through a refurbishment it was hardly noticeable. Bar/Restaurant Area is decent with loads of Breakfast places nearby for additional choice.

Stayed May 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sshern, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, May 20, 2013
Dear Andy S,

Thank you for choosing Hotel 71 and for leaving us such a great review! I'm so happy to hear that you would recommend our River View Rooms and found our staff to be friendly and attentive. I hope we will be able to welcome you back again soon!

Sincerely,

Steve Shern
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelsea, Michigan
Top Contributor
62 reviews 62 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 16, 2013

Arrived early (around noon) on Friday for a wedding weekend in Chicago and had to wait about an hour for room to be ready. Very nice room on 14th floor overlooking the river. Staff were very helpful and accommodating (especially the Director of Housekeeping and another housekeeping staff, named Theresa). Rooms are spacious with lots of closet space and mirrors. The bathroom had two vanity sink areas, a wonderfully large and deep soaker tub, and a walk in glass shower with built-in bench. I wasn't overly fond of the sample products, but there was also no shower cap to use with the wonderfully, but not adjustable, big shower head.
The occasional chair in the room wasn't terribly comfortable which was a drag. There is a one-cup Keurig in the room with two cups, but not enough coffee and condiments, so I had to ask for more. My room was across from the ice machine and the front desk lady told me "no one has ever complained about the noise", but it was, indeed, VERY noisy. As others mentioned, there were a couple of elevators out of order all weekend and with the hotel very full, it was a lot of waiting for it.
I did enjoy the gym. Probably one of the best I've ever seen in a hotel with good machines, not cheap! There are a few things they could do to improve it though, such as adding some Purell or disinfectant and water/cups. Never did figure out how to use the TVs on the equipment. Full length mirrors and several floor mats (although dirty), and a couple swiss balls. There is no pool, jacuzzi or sauna in the hotel.
I did eat breakfast in the hotel restaurant and it was fine, and not horribly priced.
I thought it was a little pricey, but probably not much out of line with the competition.

Room Tip: Rooms overlooking the river are nice, although you'd have to stand up to see the view! Avoid ro...
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sshern, General Manager at Wyndham Grand Chicago Riverfront, responded to this review, May 17, 2013
Dear Judy,

Thank you for taking the time to leave us such a nice review. I'm happy to hear that you enjoyed your stay, specifically our spacious guestrooms and baths, views of the Chicago River, friendly staff and complimentary fitness center.

We appreciate all of your feedback. I apologize for the noise issues due to the ice machine. We will be sure to look into this. Thank you for your patience with our elevators, we are finishing up some work to improve them. Finally, regarding the bath products, you will be happy to hear that we are upgrading to Gilchrist & Soames products very soon.

I hope we will be bale to welcome you back again soon. Safe travels.

Sincerely,

Steve Shern
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Chicago Riverfront

Address: 71 East Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in Chicago
#27 Romantic Hotel in Chicago
#27 Luxury Hotel in Chicago
#34 Family Hotel in Chicago
#49 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Grand Chicago Riverfront 4*
Number of rooms: 334
Official Description (provided by the hotel):
The Wyndham Grand Chicago Riverfront boasts an unrivaled location in the heart of the city--where the Chicago River and North Michigan Avenue meet. Freshly renovated, the hotel updated guest rooms, 24-hour complimentary fitness and business centers, and Hoyt's Chicago-an in-house restaurant located on the lobby level of the hotel. This all-day dining venue features culinary delights inspired by Midwestern tastes and locally grown produce. Whether you're visiting Chicago for business or leisure purposes, you'll find yourself within minutes of your destination--the Loop, Michigan Avenue, Millennium Park, Navy Pier, the River North District and more. ... more   less 
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Also Known As:
71 Hotel Chicago
Hotel 71 Chicago

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